Parts Customer Service Specialist

MEC offers top-of-the-line new and certified pre-owned commercial kitchen foodservice equipment. Our sales, parts and service teams work with quick-serve restaurants, schools, convenience stores, hospitals, nursing homes, grocery stores, independent restaurants and so many more businesses. We are the exclusive distributor for Taylor, Broaster and Flavor Burst in our territory, which includes Kansas, Missouri, Illinois and Northwest Arkansas.

Words we live by: Customer Service First. Our values are to exceed customers' expectations and to always exhibit honesty, loyalty & respect. Our customers are our everything, and our largest focus is to go above and beyond, doing whatever it takes to achieve 100% customer satisfaction. In fact, our brand promise is: "What the customer wants, when the customer wants it!"

We are seeking a high energy, positive, customer service professional for a full-time position in our Parts Department to:

• purchase, sell, and issue parts for customers and our technicians via our call center
• assist customers and our technicians in identifying necessary parts or products for their needs
• monitor parts orders and keep customers informed throughout the process for timely delivery and exemplary customer satisfaction

The successful candidate will possess:

• a positive, upbeat, people-pleasing attitude
• a confident and self-controlled demeanor
• very strong interpersonal and multi-tasking skills for a fast-paced team environment
• proficiency in telephone communication and computer skills, including Microsoft Word, Excel, and Outlook
• warehouse and forklift experience a plus
• High School Diploma required; College or Technical School degree, Dispatch experience, and/or HVAC Industry experience is a plus

Midwest Equipment Company offers a very competitive hourly wage, full comprehensive benefit package, 401k matching program, paid vacation, personal and sick time, and employee ownership! On the job and Factory training is provided.

About us

• We've been in business of 25 years
• We are 100% employee owned
• Some of our customers include McDonald's, Walmart, the Enterprise Center, Hollywood Casino Amphitheatre, Casey's, Freddy's Frozen Custard, Aqua Port

What's it like working at MEC? Check out our website: TaylorMidwest.com/Careers