Field Service Technician - RedGuard

What You Can Expect Working in the Field Service Technician Position

The Field service Technician travels to customer locations to answer service calls for industrial, modular buildings, including blast-resistant buildings. These customer sites include refineries and Petro-chemical plants, which require each technician to follow the guidelines and safety regulations of the plant. Common repairs include door hinges, flooring, carpentry and HVAC issues. A service visit could take a couple of hours or require a week or more at a customer site. Outside of repairs, you will assist with installs and the demobilizing of buildings from a customer’s site. At times, there is a need to utilize sub-contractors and you will be responsible for management of the project.

Field Service Technicians are integral in providing a great customer experience to ensure RedGuard maintains the status as a preferred vendor for our clients. This requires prompt and accurate communication with the customer and Service Support. You will provide a quality and positive experience for our customers, while creating efficient and cost-effective results to better the organization.

Responsibilities

• Assesses and repairs buildings to company and customer specifications.
• Comprehends materials, components and makeup of the building to be serviced.
• Performs preventative maintenance and provides prompt service.
• Maintains parts inventory on service truck.
• Manages sub-contractors on job site.

Minimum Qualifications

• 6+ months of experience in a service or industrial setting, preferably refinery or Petro-chemical industry.
• Valid Driver’s License.
• Ability to obtain and maintain a DOT Medical Examiner’s Certification [Medical Card].
• Ability to obtain a TWIC® card.
• Must be able to travel frequently.
• Some knowledge of the construction field, including skills in carpentry, plumbing, electrical and/or HVAC.
• Basic computer skills, including MS Office Suite (Word, Excel, Outlook).
• Ability to operate forklifts, manlifts and aerial platforms.

Preferred Qualifications

• Journeyman trade license in one of the selected crafts.
• Understanding and working knowledge of the refineries and their relation to Turn Arounds, Outages and shutdowns.

Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 50 lbs. of materials or tools; able to work on roofs and at heights in excess of 8 feet or better, able to wear all of the designated proper PPE during an entire 10 to 12-hour shift while on site; able to understand and follow all of the safety requirements including Lock Out/Tag Out, the proper operation of tools, equipment, vehicles and handling if materials.
• Visual Acuity Requirements: 20/20 vision or correctable to 20-20 vision and able to wear (if needed) prescription safety glasses while on the job and operating equipment without having to wear contacts.
• Work Conditions: Working in the four seasons of the year in the continental United States and Canada. Varying conditions from hot and humid to wet, cold and sometimes freezing temperatures.

Benefits

• Paid Time Off
• Paid Holidays
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plans + Employer Match
• Gym Membership Reimbursement
• And more!

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please provide a brief description of your reasonable accommodation to accommodations@lange.us.com

Department/Division: Service

Reports to: Service Manager

Location: Wichita, KS

Position Type/Hours: Full-time | M-F | 7:00a – 4:00p

Overtime: As Required

Travel Requirement: 90%, including overnight travel
FLSA Status: Non-Exempt

About The Company

RedGuard builds modular solutions that protect lives and assets. It is made up of innovative product lines and company divisions in the area of modular safe structures, most with threat mitigation. It is the leading authority in blast resistance and a world leader in providing safe, customizable and scalable modular buildings. The company’s dedication to meet each of its customer’s unique needs—from initial design to installation and beyond—combined with its unsurpassed standards for quality and overall safety makes it the go-to manufacturer in several industries.

RedGuard is driven by a passion for product innovation, and developing turnkey solutions that raise the bar in both personalization and protection for customers across industries and around the globe. It is dedicated to five key disciplines: concept, design, build, install and operation. Its success across industries has led some of the world's largest organizations to trust their employees' lives to RedGuard's products and brands.

For more information, visit https://redguard.com/