MIT

Description: This position is the sales manager, coach, and team leader in the branch. The MIT leads by example, handles sales and operations equally well, and facilitates communication and partnership between their branch and the other bank departments.

The MIT focuses on sales management and coaching activities but also reviews and oversees operational areas as needed. The Manager sets the example for the quality of customer service and customer follow up that is expected and takes steps to ensure the customers’ experience exceeds their expectations. In the absence of an Assistant Manager, the MIT is responsible for ensuring the duties of both the Manager and Assistant Manager are completed.

Responsibilities:

• Establish rapport with the customers through techniques such as customer identification by name, customer greeting smile, handshake, introduction, and verbal recognition, upon departure (thank you)

• Possess knowledge of competitor bank products and services
• Initiate and demonstrate sales conversations with prospects within the store, at the branch, and in the market area
• Monitor branch performance and provide weekly sales numbers to Regional Manager and as requested
• Supervise staff and build a team spirit among personnel to facilitate branch and individual goals
• Communicate performance expectations to each staff member effectively
• Manage the sales process
• Coach, lead, and encourage employees in the development of individual and branch goals
• Supervise and participate in the 2-2-2 call initiative
• Cultivate relationships with the store management team and store employees to promote referrals of customers within and outside of the facility
• Develop and provide bank marketing ideas to the Marketing Department
• Utilize available banking resources and provide training to staff for problem resolution
• Take responsibility for the implementation of all marketing promotions and campaigns
• Oversee and manage computer applications, including Helpdesks, CETO, Synapsys, EZ Labor, and any other as required.

• Adhere to the bank’s Standard Operating policies and procedures

Qualifications:

• 2 years goal-oriented sales experience and/or a college degree
• Previous cash handling, banking experience, or bilingual a plus

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant use of computer screens with the ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
• Ability to lift/carry no more than 20lbs
• Ability to stand the majority of the assigned work schedule
• Clear verbal communication
• Close vision and ability to adjust focus

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.