Bike Mechanic

Job Summary

Service, maintain and repair mountain bikes for our rental fleet and for guests at Thunder Mountain Bike Park.

Essential Duties and Responsibilities

• Assemble new bikes for our rental fleet.
• Identify faults, damage, and wear on mountain bikes.
• Estimate parts & labor costs and provide customer quotes.
• Carry out routine maintenance service and safety checks on bikes.
• Repair bikes: (i.e. wheels, derailleurs, brakes, levers, cables, chains, tires).
• Wash and clean bikes.
• Maintain inventory of parts in bike shop for retail and rental fleet.
• Order bike parts, check in orders, label prices, and adjust inventory.
• Keep workshop clean, maintain tools & equipment in good repair.
• Test ride bikes to diagnose or to ensure they are functioning properly.
• Assist with special bike events or promotions at the resort.
• Inspect returning rental bikes before they return to bike rental fleet.
• Maintain record of all service work performed on bike rental fleet.
• Sell products and repair services using POS software.
• Process cash, credit & gift card transactions accurately & efficiently.
• Manage the till, count start cash and prepare nightly deposit bags.
• Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing outstanding customer service.
• Experience with current mountain bike technology.
• Able to multitask in a fast-paced work environment.
• Bike shop service experience or mechanic certification required.
• Mountain bike riding experience required.
• Able to work independently with little to no supervision.

Core Competencies

• Friendly Service: Treat people courteously and respond in a helpful manner.
• Reliability: Consistently complete tasks meeting all job requirements on time.
• Work Standards: Maintain high standards in the quality & consistency of work.

Physical Demands

• Must be physically fit and able to lift up to 60 lbs.
• Must be able to stand, bend, climb, lift, reach, push and pull repetitively.
• Must be mentally attentive and focused at all times.

Requirements

Shift Requirements:

• Hours may be long, including early morning through early evening.
• Frequent weekend and holiday shifts.

Age Requirements:

• Applicants must be at least age 18.