Experienced/Certified Service Technician

If you can commit to and live with the following principles, then you are the type of person who will be successful and help our company thrive. If you feel this level of engagement is not right for you or that you’re not willing or able to participate with us at this level, we are not a good fit for you.

Our expectation is that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. This is The Fulenwider Way, how we conduct our business.

We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our team if you are willing to commit to the following:

BE EXPERT in your field

• We master our craft and constantly improve
• We train hard—factory training/certification is required
• We fix the system, not the symptom

BE NICE

• We go BIG—Begin in Gratitude
• We follow the 20-foot rule
• We say please, thank you, and you’re welcome
• We lead and never point directions
• We give living room treatment—especially to our teammates and their families
• We communicate—call/email/text people back

DO the RIGHT thing without respect to profit

• We give customers and others the benefit of the doubt—we put ourselves in their shoes and feel their inconvenience
• We don’t let profit or loss determine how we care for a customer
• We don’t let outsiders (like manufacturers and banks) determine how we treat OUR customers
• We fix problems quickly, because that makes the happiest customers

Benefits 

• Medical, Dental & Vision Insurance 
• 401K+Match 
• Paid time off 
• Short/Long Term Disability
• Life Insurance 
• Growth opportunities 
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Discounts on products and services

Responsibilities

• Perform work specified on the repair order with efficiency and in accordance with dealership policies and procedures.
• Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment.
• Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
• Communicate directly with the Service Advisor so that customers are well-informed of any additional services needed.
• Provide an estimate of time needed for additional repairs.
• Executing repairs under warranty to manufacturer specifications.

Qualifications

• 5+ years of Service Technician experience required
• ASE Certification required
• A-level qualifications, including Diagnostic, Electrical and Engine Repair
• Broad knowledge of new vehicle technologies
• Ambitious, hardworking presence in a team environment
• Excellent customer service skills
• Basic computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a dynamic environment
• Ability to collaborate effectively
• Ability to learn new technology, repair and service procedures and specifications
• Able to operate electronic diagnostic equipment
• Minimum high school diploma or GED equivalent required
• Valid driver's license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.