Reservations/Ticket Booth Agent

Benefits:

• Dental insurance
• Free uniforms
• Health insurance
• Vision insurance

EOE/Drug Free

Hospitality Enterprises, Inc. is seeking a Reservationist for their Howard Ave office in New Orleans, La.
The candidate will be rotating between office and Ticket Booth-Creole Queen and should be able to work a rotating flexible schedule.
The successful candidate will have good work ethic and an outstanding personality while being able to handle difficult callers.
The successful candidate will have extensive knowledge of New Orleans culture, tourism/events, and navigation of city streets.


Qualifications/Education/Skills :

• High School Diploma or equivalent.
• Must be able to work flexible shifts including nights, holidays, and weekends.
• Previous customer service experience.
• Ability to read and understand English.
• Ability to sit for an 8 hour shift.
• Excellent communication skills.
• Strong computer skills required.
• Previous sales experience strongly preferred
• Extensive knowledge of tourism and the New Orleans area

Job Purpose :

• Per cap sales, third party sales, call center sales
• Booking of reservations for customer requests for all Hospitality Enterprises companies
• Responsible for answering incoming calls and customer inquiries and responding to email requests
• Responsible for addressing difficult customer concerns and issues, and escalating when necessary
• Responsible for all administrative duties, as assigned
• Responsible for meeting personal and team sales goals
• Responsible for daily inventory management

Essential Functions :

1.1 Customer Service

• Proper phone etiquette
• Handle each call with high customer service skills
• Handle each customer call as thoroughly as possible, escalate if necessary
• Provide constant communication between Operations Supervisors, drivers, dispatchers, and customers

1.2 Time Management

• Manage flow of call volume
• Manage call times
• Prioritize job assignments (agreed upon with Supervisor)
• Completes job assignments on time

1.3 Sales

• Answer any questions proposed by visitors concerning the city and Hospitality Enterprises products
• Discuss upsells on every call
• Analyze, by company, daily per cap reservations for discrepancies, payments, and confirmations; per reservation audit procedure
• Meet daily and monthly sales goals
• Meet team goals as measured by department sales

1.4 Problem Solving

• Use creative solutions to resolve customer concerns and problems
• Makes suggestions to the team and supervisor for work flow improvements

EOE & Drug Free Workplace


**It is not our practice to ask for personal information prior to our on-boarding process. We conduct in-person interviews with all of our candidates. Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **