Recovery Lounge Team

Job Title: Recovery Lounge Team
Company: Chiefs Fit
Directly Reports to: Operations Manager
Department: Operations

JOB DESCRIPTION
The Recovery Lounge Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Recovery Lounge Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Recovery Lounge Team members are the heartbeat of the lounge. You will be responsible for:
  Maintaining an active knowledge of all Recovery services and promotions
  Contacting new members to get them set up with their complimentary services
  Advising members and guests on services that will help them meet their goals
  Driving sales and ensuring the Lounge has the tools and knowledge needed to successfully sell packages/retail
  Assisting with maintenance, delivery, and rebooting of Cryo chambers and tanks
  Ensuring that all members and guests check in and have active memberships
  Collecting dues and updating billing when appropriate
  Assisting members and guests with all inquiries and concerns
  Reporting all issues in a timely manner
  Contributing to maintaining the club-wide standards of cleanliness
  Assisting other departments when necessary
  Attending all required meetings
  Maintaining an active and working knowledge of Chiefs Fit as a company, as well as services and promotions
  Remain proficient in policies and directives as outlined in the Member Services and Recovery Playbook

REQUIRED QUALIFICATIONS:
1) Knowledge, Skills & Abilities:

• General understanding of Fitness Industry
• Ability to work with computers
• Excellent customer service and interpersonal communication skills
• Independent, self-starter with strong organizational skills
• Must be a team player
• Adhere to meal and rest break periods and must clock in and out for all shift times

2) Minimum Certifications/Education:

• Must complete company HR trainings
• Cryotherapy Certification

3) Minimum Experience:

• 1-2 years customer service experience preferred

4) Physical Requirements:

• Must be able to lift 45 pounds
• Typing, using the telephone and computer mouse
• Frequent sitting, standing, walking, and stair climbing

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.