Director, Product Management, Wallet Services

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What we expect of you

Join Visa Inc, a global leader in digital payments technology, as a Director of Product Management supporting wallet-oriented initiatives in the online check-out space. This person will be joining the Click to Pay team, and primarily focusing on supporting clients and partners that need white-labelled or on-behalf-of services to accelerate secure, convenient, and scalable digital payment experiences. You will be instrumental in managing product strategy and development of features and functionality for wallets choosing Visa as their technology provider. Your scope will include ensuring interoperability with other Visa digital services and delivering holistic, best-in-class solutions to meet the evolving needs of the payments landscape. You will collaborate closely with cross-functional teams, including North America Product, Engineering, Design and Sales to drive product success and adoption.

Core responsibilities include:

• Work closely with the NA Product team and clients on intaking requirements, and vetting product design with Architects and Engineering to ensure a well-orchestrated roadmap.

• Drive product roadmap delivery progress with clear joint performance metrics with Technology, efficient processes, and quick troubleshooting on any challenges. Monitor and analyse product performance metrics to iterate and optimize product performance continuously.

• Ideate on product concepts in partnership with Design and Commercialization leads, iteratively assessing client/consumer needs and behaviours as inputs. Assess new opportunities in the market for Visa to further digital payment experiences and well-placed strategically as the differentiated provider.

• Evangelize the product vision to strategic clients, product delivery teams, GTM functions and executive stakeholders. Maintain subject-matter expertise and deep knowledge on Click to Pay in general and its evolving roadmap.

• Oversee the development of product strategy documents, go-to-market plans, and product requirements and specifications.

• Interface with clients in conjunction with Regional Product and Commercial teams to ensure a close ongoing collaboration with clients.

• Work with EMVCo representatives at Visa for Click to Pay and Secure Remote Commerce to ensure agenda and requirements are well represented for evolving Visa specs for wallet clients.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• Experience with commercial and operational frameworks for delivering and scalable a B2B service globally. Advanced planning, organizational and problem-solving skills
• Strong understanding of payment technologies, including EMVCo standards and tokenization. Expert knowledge on payment eco-system, digital product and payment channels and how these shape the eco-system, impact clients' business and influence consumer payment choice.

Preferred Qualifications

• 10+ years of experience in product management, with a focus on digital payments or e-commerce platforms.
• Bachelor's degree in business, computer science, or a related field.
• Proven track record of successfully launching and managing products in a fast-paced, dynamic environment with a large Technology team.
• Strategic thinker with a customer-centric mindset and ability to push on assumptions, leaning into more innovative concepts.
• Excellent leadership and communication skills, with the ability to influence cross-functional teams and drive alignment towards common goals.
• Poised and elevated written and verbal communication skills, exceptional interpersonal and presentation skills and the proven ability to influence and communicate effectively across regional and functional lines. In particular, an ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences for internal and external audiences is critical.
• Ability to thrive in a collaborative, matrixed organization and navigate complex stakeholder relationships effectively.
• Excellent inter-personal skills and a proven ability to build and maintain highly satisfied, successful, team and customer /partner relationships.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 163,800.00 to 213,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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