Host-Hostess

Become a part of a contemporary culture that celebrates individuality, creativity, and teamwork! We are redefining the essence of hospitality and are looking for energetic, down-to-earth team players who thrive by making genuine connections, crafting experiences, and fostering good vibes.

MOLLIE ASPEN is a new, 68-room boutique hotel that occupies a prime location on Paepcke Park in the heart of Aspen, Colorado. Drawing inspiration from the inimitable Mollie Gibson, a beloved local figure known for her restless enthusiasm for the outdoors and ability to bring people together, the hotel pays homage to her significant contributions to Aspen's early social, artistic, and adventurous fabric.

Designed by award-winning studio Post Company, MOLLIE's interiors are subtly inspired by the Aspen tradition of being firmly grounded while gazing abroad - a seamless blend of understated luxury and residential comfort. The property holds a quiet confidence and commitment to a reduction of excess with interiors that thoughtfully utilize native materials from Aspen and the wider Western region, accentuated with natural woods, earthen ceramics, and hand-dyed textiles. MOLLIE’s lobby fosters an inviting atmosphere for visitors and locals alike, where the eclectic mix of differing personas is celebrated and upheld.

The hotel's food & beverage programs are spearheaded by Gin & Luck, the group behind the critically acclaimed Death & Co. brand and consists of a lobby bar and restaurant with year-round outdoor seating and a laid-back all-day café. Set atop MOLLIE's top floor is a rooftop pool and terrace that transforms into an intimate lounge by night, with unobstructed views of Aspen Mountain. MOLLIE Aspen has been developed by HayMax Capital, a leading local development firm, specializing in Aspen hospitality and residential development.

Job Description:

We are hiring a Host/Hostess who is organized, creative, friendly, with top-notch communication skills. As a Host, you will welcome guests, manage the waitlist, and take care of reservations. You will also help out with other front-of-house duties. It is crucial that you share our company's values and maintain a professional demeanor with all guests to provide excellent service.

Location: Aspen, CO

Start Date: September 16, 2023

Employment Type: Full Time, Non-Exempt

Schedule: Varies

Category: Food & Beverage

Pay Rate: $20/hour

Job Responsibilities:

• Know the table numbers and position numbers in all sections of the restaurant.
• Maintain a comprehensive knowledge of our reservation policies and procedures and the hours for all spaces in the building.
• Cultivate fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
• Report all guest complaints to management immediately and follow our steps of service for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy.
• Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building.
• Build a thorough knowledge of our service standards and style as detailed in the Employee Manual.
• Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift.
• Maintain a reasonable response time for all Slack communication: a maximum of an answer to any correspondence before your next shift.
• Treat all areas of the restaurant with respect. Clean & reset to zero when necessary.
• Help all departments whenever possible.
• Ask for help when you need it. Asking for help is a sign of strength, not a sign of weakness.
• Act in a professional manner and represent MOLLIE Aspen graciously whether you are in-house, traveling, or at another local establishment.

Collaboration and Communication:

• Collaborate with other departments, such as front-of-house staff and management, to create a seamless and exceptional dining experience.

The duties of this position may change from time to time. HayMax Hotels reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Knowledge, Skills, and Abilities:

• Excellent guest service and problem-resolution skills.
• Ability to handle multiple tasks and work under pressure.
• Ability to work flexible schedules, including weekends, evenings, and holidays.
• Spanish language preferred.
• Strong leadership and interpersonal skills.

Education and Experience:

• 1 year of hospitality or customer service experience preferred.
• High school diploma preferred.

Physical Demands:

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours.

Benefits:

• Annual and Seasonal Bonus Opportunities
• Medical/Dental/Vision
• Hotel Discounts
• IRA Retirement Plan
• Paid Vacation, Sick and Volunteer Days
• Employee Incentive Programs
• Bus Passes Included

For more information, contact:

• jobs@haymaxhotels.com
• 970.544.4190

HayMax Hotels is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.