Call Center Representative

Contemporary Staffing Solutions is seeking an experienced Call Center Representative to join our client for a 100% remote opportunity! The Call Center Representative will be responsible for providing customer service and processing for account-based employee benefit plans within our client's service center teams. This role involves handling requests from participants, financial advisors, and plan administrators, and ensuring high-quality service delivery through answering inbound calls. This Direct-Hire opportunity offers $19/Hour!

Key Responsibilities:

• Examine, review, process, calculate, and administer payments or claims based on plan information, documentation, and reports in a timely manner.
• Respond to all account owners and participant inquiries and requests promptly and accurately, meeting department and individual service levels and quality goals.
• Process financial and non-financial transactions accurately and efficiently.
• Demonstrate flexibility and team orientation, supporting departmental objectives and business needs.
• Ensure compliance with plan document provisions, regulations, guidelines, and company procedures, maintaining confidentiality and HIPAA compliance.

Required Qualifications:

• Completion and passing of PC assessment.
• High school diploma or GED, with further applicable education or equivalent experience.
• Bilingual proficiency in English and Spanish preferred.
• 1+ years of experience within a client service setting within financial services preferred.
• Knowledge of tax-advantaged accounts and benefit plans, insurance, claims, or payments preferred.
• Proficiency with Microsoft Office and Excel applications, as well as claims processing or benefit card systems.
• Ability to handle stressful situations regarding urgent customer needs.
• Excellent listening, verbal, and written communication skills.
• Detail-oriented, flexible, and self-motivated.
• Computer proficiency and ability to perform basic mathematical calculations.

Additional Information:

• The first 3-4 weeks consist of training from 9:00 am to 5:30 pm EST.
• In addition to submitting an application, completion of a PC Assessment is required. This will be emailed to qualified candidates. You must complete both to be considered.