Assistant Marina Manager

River Dunes Marina & Harbor Club is looking to fill an Assistant Marina Manager. River Dunes Marina & Harbor Club boasts 14 miles of pristine waterfront, award-winning coastal architecture and a top-rated marina, situated in an unparalleled location on the Pamlico Sound, Intracoastal Waterway and the mouth of the Neuse River.

The Assistant Marina Manager works closely with the Marina Manager and helps coordinate the daily operation of the Marina; responsibilities including the safe mooring of vessels, general operation of the docks, assisting boaters, and maintaining a safe and clean environment throughout the marina facilities. The position is a hands-on position.

The objective of this position is to ensure Owner and Guest satisfaction, positive employee morale, operational efficiency, and cost controls.

Essential Functions and Responsibilities

• Assists in all marina operations to include, but not limited to, marina reservations, facilities, inventory control, guest satisfaction, and policy/procedure enforcement.
• Assist with the development and implementation of all Standard Marina Operating Policies and Procedures ensuring compliance and consistency with Elite Alliance Hospitality standards.
• Ensure that all equipment is maintained in good, safe working condition, inspections are up to date and preventative maintenance programs are in place and being monitored. Reports any maintenance issues in a timely manner to the Marina Manager.
• Routinely inspect all aspects of the marina to ensure proper safety and that appearance meets or exceeds standards.
• Determine and consider the intricacies of each vessel and their circumstances – i.e., vacationing, guests on board, wide beam, deep draft, etc.
• Secure water and electrical supply to vessels as required.
• Check dock lines and utility supplies as necessary during changing weather conditions.
• Make periodic "Slip Checks" to verify vessels in storage and keep property management software up to date.
• Analyze physical requirements of vessels and assign appropriate slip locations based on customer needs/requests as well as service needs.
• Maintain accurate checklists and records of maintenance and repairs as required (including docks, piers, emergency and safety equipment, outside lighting, etc.).
• Maintain a good working relationship with the area's Coast Guard.
• Conducts training on job standards and areas of responsibility as needed.
• Supports training and assists in coaching staff.
• Process and modify dockage reservations via phone, mobile app and email.
• Assist with advertising and promoting Marina's services and slips.
• Manage response to windstorm or other emergency events that could damage marina assets or owner/guest property.
• Ensure proper handling of VHF base radio operations.
• Coordinate guest arrival and orientation, assist guests with embarking and disembarking vessels, manage pre-arrival communication for guests and provide daily arrival and departure reports for distribution.
• Assists with overseeing kayak and paddle board services.
• Assist with special Marina events i.e., boat shows, tournaments, etc.

Experience and Knowledge

• Previous Marina/Boating experience a preferred
• Intermediate Microsoft Office (Word, Excel) and computer skills including the ability to understand other computer programs.
• Working knowledge of Health Safety Standards, OSHA, Federal/State Law and any necessary safety precautions associated with work.
• Ability to assess and evaluate standard and critical situations quickly and accurately.