Service Director - Germain Volkswagen of Westerville

Germain Automotive Partnership is looking for a Service Director for our new Volkswagen of Westerville dealership opening in June 2024!

Service Director Responsibilities:

1. Training & Employee Development:

• Assist in the hiring process for service advisors, technicians, and appointment coordinators.

• Train all service advisors, technicians, appointment coordinators and lot technicians on dealership procedures.
• Assist with employee development.
• Provide technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and problems of mutual interest.
• Direct and schedule the activities of all department employees.
• Manage technician productivity.
• Monitor technician’s payroll records.
• Oversee the service scheduling process.
• Assist the shop foreman with the workflow.
• Hold weekly departmental meetings and set sales and service goals.
• Interact with outside vendors and other dealership management
• Observe, encourage, and inspire advisors to ensure customer loyalty.
• Maintain an above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction.
• Attend managers meetings as requested.
• Other duties as assigned.

2. Shop Productivity and Management Tasks:

• Helps identify marketing opportunities within the service department to assist marketing team execute plan which promotes new and repeat business.

3. Departmental Goals and Initiatives:

Job Requirements:

As a Germain Service Director, you will be expected to be an expert in the latest products and technology and be a persistent problem solver to ensure customer satisfaction. We have determined some factors that may enable your success as a Service Manager:

• 5+ years OEM of Service Manager or Service Director experience in the automotive industry; some without OEM experience will be considered if the other qualifications are met.
• Proven track record of success and abilities, i.e., closing up to 2000 R.O.’s a month.
• Computer proficiency

• Valid Driver’s License is required.
• Ability to pass pre-employment testing including background check, drug screen and must be insurable.
• Ability to work in fast-paced environment, while maintaining a level of customer service
• Knowledge of CDK software is preferred.
• Strong SELLING and communication skills.

Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT

Germain of Columbus offers competitive wages depending on skills and motivation. We also offer a competitive benefits package including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K after 30 days of emapployment
• Life Insurance
• Short and Long-term Disability Insurance
• Paid time off
• Employee Discounts