General Manager

Discover your passion, shape your career in the beautiful North Ga Mountains!

General Manager Job Description – Unicoi State Park & Lodge

Summary: Under the direct supervision of the Regional General Manager, this position will oversee the day-to-day management of the property with responsibility for leading all aspects of Unicoi State Park and Lodge, to include guest and employee satisfaction, financial performance, sales and revenue generation, and delivering a satisfactory return on investment to ownership. The General Manager will also be responsible for successfully integrating the establishment of all set brand standards with the development of the brand’s culture.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Works closely with Park Management to oversee all aspects of the state park and campgrounds.
• Ensures brand initiatives are implemented to meet or exceed guest, employee, and financial expectations.
• Continuously challenges the team to improve operations, and ensure compliance with brand standards to protect brand integrity.
• Selects, develops, and retains a diverse leadership team capable of delivering the expected performance contributions and with growth potential.
• Focuses the team on delivering services and products to meet or exceed guest expectations, create customer loyalty, and grow market share.
• Builds relationships with key customers.
• Drives the optimum delivery of Food & Beverage service, menu options, culture, and revenue based upon established brand standards.
• Ensures sales and marketing strategies are developed and executed in all revenue producing areas, and that all sales engines are leveraged.
• Drives key customer relationships through personal involvement in the sales process.
• Continuously promotes occupancy, revenue per available/occupied room, and market share growth to ensure the financial health of the property.
• Oversees the annual operating budget to achieve or exceed budget expectations for the property.
• Ensures successful performance by maximizing profitability and providing a return on investment for the owner.
• Serves as the principal interface with property ownership. Develops a trusting and respectful business partnership with property ownership by communicating effectively, managing expectations and delivering solid business results.
• Builds key relationships in the local community and acts as the voice of brand and ownership in the market.
• Provides influential leadership and active participation in associations and within the local hotel community.

• Provide excellent training and a positive work environment for all staff in accordance with accepted brand standards.

• Provide first class guest service in accordance within established guidelines and brand standards.
• Support and live by the team member handbook.
• Protect hotel assets.
• Provide a safe and sanitary environment for Employees and Guests.
• Performs other activities as assigned.

Supervisory Responsibilities (Direct Reports): All members of the Resort’s management team.

Education and/or Experience: Associate’s degree (A.A.) or equivalent from two-year college or technical school required, Bachelor’s Degree preferred; previous hotel management experience required, preferably in a General Manager role.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence at a professional level. Ability to speak effectively before groups of customers or employees of the organization. Ability to write reports, business correspondence, and Standard Operating Procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out concrete instructions furnished in written or oral, or diagram form. Ability to interpret a variety of instructions furnished in written, oral, diagram form.

Computer/Technical Skills:

Ability to use Microsoft Office products (Word, Excel) required; ability to use web-based programs required.

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell.

The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate.

Travel: Limited

Housing: This position is required to reside on property at no cost to the General Manager in a private residence.

Benefits: Excellent benefit package including medical, dental, vision, LTD, STD, 401(k) with company match and more!