Inside Sales Clerk

SUMMARY: As an Inside Sales Clerk, the goal is to provide support, aid and help in resolving all customer needs as quickly and accurately as possible for a Food Distribution service.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Create an exceptional, personalized service experience 

• Supply positive, fast, and complete support resolutions to customers via various access channels such as telephone, voicemail, email, Microsoft Teams, and online chat. 

• Supply support to both the sales team and customers 

• Communicate effectively and exercise sound judgement when interacting with customers 

• Excellent attention to detail and the ability to proactively solve issues for the customer 

• Answer all incoming concerns/needs from all customers 

• Handle transportation/routing on delivery questions 

• Process orders for customer pick-up 

• Provide customers with invoice copies upon request 

• Process credits requests 

• Maintain a customer account call list 

• Work regularly with a Customer Relationship Management Program (CRM) 

• Monitor orders before the cut-off time for next day delivery 

• Communicate regularly with your assigned sales representatives and customers. 

• Perform other duties as directed by your supervisor 

• Know the product catalog in order to assist customers with product suggestions and alternatives 

• Communicate problems with the proper internal departments 

SKILLS REQUIRED: 

• Ability to quickly find and resolve customer inquiries 

• Dependable and punctual time management skills 

• Strong writing and math skills with attention to detail 

• Empathy and the ability to take initiative for the customer 

• Strong problem-solving skills ­with the ability to creatively resolve tricky situations 

• Ability to work in a fast-­paced environment, subject to rapid change and uncertainty 

• Capability to type at minimum, 40 WPM 

• Strong telephone and digital communication skills 

• Ability to sit and work at a PC for extended periods 

• Proficient in Microsoft Office 

QUALIFICATIONS & EXPERIENCE:  

• High school diploma or equivalent. 

• 1+ years' experience in customer service support 

• 1+ years’ food service experience 
  
  DESCRIPTION OF EMPLOYER:  Founded in 1901, Feeser’s, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region.  Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions. 

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