Auto Service Advisors / Writers, $60,000 - $100,000+! - Full-time

19 Plaza Loop, Edgewood, NM 87015

 Competitive Pay Plan + Great Benefits!
Mental Health and Wellness Insurance

4.7 Tech per Advisor! 
5-day Work Week with Rotating Saturdays 

Experience Preferred
Factory Training Teaching You How to Upsell!

We like to make Great Hires who turn in to Future Retires!

Rich Ford in Edgewood is hiring now for a Service Advisor / Writer. Due to increasing customer demand, we need to add to our Service Advisor team immediately. If you want to start your career with a successful dealership group that you can call home, join today! We value our employees and invest in their success.

A new state-of-the-art 14-bay Service facility is coming in 2024!!

Rich Ford is in the top 50 dealerships in the nation, and the go-to spot for new vehicles, great service, and more in the Edgewood area. Our goal is to provide the best possible service to our customers and make sure your experience is second to none.

We have been proud to support New Mexico and local New Mexico businesses for over 24 years. Beyond building communities, we enjoy working with great businesses throughout the region!

We offer:

• Competitive pay plan!
• Earn from $60,000 - $100,000 Plus! This job has huge potential, please apply!
• Monthly Bonuses!
• 4.7 Tech per Advisor!
• 5-day work week with rotating Saturdays
• Entry Level Positions Available
• Medical, Dental, and Vision insurance
• Mental Health and Wellness insurance
• 401(k)
• Paid vacation
• Closed on Sundays!
• Career advancement opportunities
  
  

Let's talk if you:

• Are reasonably proactive when it comes to people and doing the right thing (focused on accuracy and being neat)
• Have the ability to 'read' people and situations effectively and the willingness to be empathetic
• Enjoy influencing people and taking difficult situations and converting them to a more civil and friendly atmosphere
• Are good at facilitating information and transferring conversations/data from one source to another
• Like a rapid and high variety work environment with the natural skill set to multitask
• Are self-sufficient and willing to finish the job at hand (although not micromanaging all work, making sure your responsibilities are complete)
• Show loyalty to people who earn your trust, and enjoy situations that involve more 'people' than 'data'
• Are optimistic, socially outgoing, and comfortable in team situations (willing to step in to help lead when required and share knowledge)

IF THIS SOUNDS LIKE YOU, see the job description and expectations below.

Responsibilities - Service Advisor:

• Schedule service appointments with customers
• Greet customers and make them feel welcome!
• Work with customer and technician to identify required services using vehicle’s service history
• Advise customers on necessary/suggested services and costs
• Notify customers of any special advertised services to take advantage of
• Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
• Address customer’s questions and needs promptly and professionally
• Ensure comprehensive pre-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled
• Review results of customer satisfaction surveys with the service manager
• Establish long-term positive relationships with customers
• Meet the dealership’s standards for repair/order production
  
  

Qualifications/Requirements - Service Advisor:

• Service Advisor experience is preferred but not required
• Good customer service skills
• Must be a team player
• Valid driver’s license
• All applicants must be authorized to work in the USA
• Please upload your resume. Completing the online assessment will grant you priority approval!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.
  
  

We are an Equal Opportunity Employer. 
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other
protected status.