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Customer Service
•Today
| Estimated Pay | $64 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Buffalo, NY Buffalo, New York |
About this job
Job Description
Job Description
This Customer Service Position Features:
Position Type: Full-time, In Office
Work Hours: Monday to Friday, 8:00 AM to 5:00 PM
Job Description:
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a dedicated Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for handling incoming calls from our valued customers, addressing their inquiries, providing support, and ensuring their satisfaction.
Key Responsibilities:
Handle incoming calls from customers promptly and professionally.
Listen attentively to customer inquiries and provide accurate information and assistance.
Resolve customer issues efficiently and effectively, aiming for first-call resolution.
Document all customer interactions and maintain accurate records of inquiries, comments, and complaints.
Collaborate with other team members to ensure seamless customer service experiences.
Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
Utilize Microsoft Suite and other software tools effectively to assist customers and maintain records.
Requirements:
Minimum of 1 year of customer service experience, preferably in a call center environment.
Excellent communication skills, both verbal and written.
Strong interpersonal skills and ability to build rapport with customers.
Proficiency in Microsoft Suite (Word, Excel, Outlook).
Ability to multitask and prioritize in a fast-paced environment.
Problem-solving skills and ability to handle challenging situations with patience and professionalism.
High school diploma or equivalent required; additional education or certifications in customer service or related fields is a plus. Apply for this great position as a customer service today!
#1141
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Company DescriptionPosition Type: Full-time, In Office
Work Hours: Monday to Friday, 8:00 AM to 5:00 PM
Job Description:
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a dedicated Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for handling incoming calls from our valued customers, addressing their inquiries, providing support, and ensuring their satisfaction.
Key Responsibilities:
Handle incoming calls from customers promptly and professionally.
Listen attentively to customer inquiries and provide accurate information and assistance.
Resolve customer issues efficiently and effectively, aiming for first-call resolution.
Document all customer interactions and maintain accurate records of inquiries, comments, and complaints.
Collaborate with other team members to ensure seamless customer service experiences.
Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
Utilize Microsoft Suite and other software tools effectively to assist customers and maintain records.
Requirements:
Minimum of 1 year of customer service experience, preferably in a call center environment.
Excellent communication skills, both verbal and written.
Strong interpersonal skills and ability to build rapport with customers.
Proficiency in Microsoft Suite (Word, Excel, Outlook).
Ability to multitask and prioritize in a fast-paced environment.
Problem-solving skills and ability to handle challenging situations with patience and professionalism.
High school diploma or equivalent required; additional education or certifications in customer service or related fields is a plus. Apply for this great position as a customer service today!
#1141
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
Company Description
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r\n\r\nMrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r\n\r\nMrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r\n\r\nMrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
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