Customer Service Representative

If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience in a related position.This is an ONSITE position located in Fort Lauderdale , FL.

** Multiple shifts available: 10am to 7pm; 11am to 8pm; 3pm to 12am; 12am to 9am

** Trainings schedule: M - F 9am to 6pm

Additional Incentives:

• Health, Dental and Life insurance.
• Based salary + Other incentives (up to $200 monthly)

The right candidate should be:

• Able to pass a drug test and a background check
• Available to work on weekends
• Looking for a job stability and growth opportunity
• Able to train during morning shift

salary: $16.5 - $17.28 per hour
education: High School or GED

Responsibilities

• The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW customers, following program guidelines and call center standards.
• Able to handle emergency calls, stolen vehicles, and road assistance programs.
• Respond to incoming calls and other messages from BMW customers and provide them with accurate answers and guidelines related to the BMW programs and services.
• Develop customer relationships that contribute to business objectives and promote customer loyalty.
• Research and resolve customer questions and issues to ensure customer satisfaction and retention.
• Must be able to read, write and speak fluent English.

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Active Listening
• Empathy
• Customer Service (6 months of experience is required)
• Descalation of calls
• Telephone Etiquette
• Computer Literacy (1 year of experience is required)
• 6 month of Experience
• Typing Skills
• Customer Relations
• Call Center Support (6 months of experience is preferred)
• Fluent English speaker
• Manage High Volume of Calls
• Use multiple systems
• Able to manage urgent calls

Qualifications

• Experience: 6 months of call center experience required
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.