Classroom Support Specialist I

Job Title: Classroom Support Specialist I
Location: Albany State Rec. Location
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 263529
About Us

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Location

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 111.

Job Summary

Provides direct assistance to staff and faculty in the classroom and meeting rooms, sets up and maintains educational technology infrastructure, supports technology projects, and makes sure the classroom or meeting room technology is functional for large venue events. Interacts on a consistent basis with: unit AV equipment users, unit technical staff, contractors and vendors. Investigates and resolves audio-visual problems in classrooms or conference rooms, to include wiring and signal distribution problems dealing with switching and/or routing and video resolution and/or scaling. Sets up and operates live events in large arenas, including live music venues, public speaking events, conference rooms, athletics facilities and teleconferencing.

Responsibilities

• Process and complete work orders in-person and via approved remote support tools assigned to Classroom and/or Audio Visual Support to diagnose and resolve software and hardware incidents across a range of software applications, computers and peripherals.
• Install, operate, and troubleshoot audio/visual equipment such as portable PA systems, mikes, cameras and projectors.
• Provides professional audio/visual guidance, advisement and technical/logistical support for all events, meetings, and seminars held throughout the University.
• Manages all Video Conferencing for site-to-site meetings
• Manages all Live Event Streaming across the University and assures the highest quality of content.
• Assist with general maintenance of various audio/visual systems in the school such as changing projector lamps.
• Troubleshoot and maintain printers and other peripheral devices.
• Installation and support of classroom technology.
• Maintain inventory of AV equipment and classroom technology
• Provides information technology support to students, faculty and staff in person and by telephone; resolves hardware and software issues.
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Accurately record, update and document requests using the work order tracking system.
• Routinely follow up with customers to identify areas of improvement.
• Maintain safe and secure technology practices
• Performs other duties as assigned.

Required Qualifications High School diploma or equivalent1 year experience providing technical support for audio visual presentation technology.1 year experience providing technical support for classroom technologies.Achieve Crestron Core Track certification within 12 months of employment in position.Achieve CTS (Certified Technology Specialist) certification within 6 months of hire.

Ability to work flexible hours including nights and/or weekends is required.

Preferred Qualifications Associate degree in related field and 3 years’ experience in classroom support OR High School diploma (or equivalent) and 5 years’ experience in desktop supportCrestron Technician / Field Engineer Track certificationA+, HDI, certification

JAMF experience

Knowledge, Skills, & Abilities

KNOWLEDGE
Knowledge of information technology computer systems and software.

Knowledge of computer hardware, software and peripherals.Knowledge of technical documentation procedures

SKILLS
Excellent customer service

Excellent written and verbal communicationSkilled in the operation of tools, components and peripheral accessories.Skilled in the identification and resolution of a wide variety of hardware, software, and computer peripheral problems.Skilled in routine troubleshooting and diagnostic techniques and common practices.Skilled in identifying and solving problems.

Skilled in effectively prioritizing and executing tasks

Contact Information

For more information or questions about a job posting, please contact the Office of Human Recourses at (229) 500-2026, or by email at hrasu@asurams.edu. For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at sscsupport@ssc.usg.edu.

Equal Employment Opportunity

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.

Other Information WORK CONDITIONS Frequent evening and weekend work is required to oversee events.Work requires frequent walking to buildings and office throughout the campusesThe work is typically performed by sitting at a desk, standing, walking, bending, or crouching.Ability to frequently lift light and heavy objects (up to 50lbs)Climb ladders and uses tools or equipment requiring a high degree of dexterity.

The work is typically performed in an office environment.