Sales Manager

As our Sales Manager, you will work with the Sales Team and General Manager in leading the revenue efforts for the hotel. Responsibilities include attaining new business (and maintain existing), assisting with negotiating group rates and contracts, selling meeting space and cultivate relationships with corporate, leisure, and community partners through direct client contact and over the phone with the goal of maximizing total revenue and ensuring sales goal are met and exceeded.

Other responsibilities will include:

• Attend appropriate trade shows, Tourism and Chamber, Trade organization networking functions.
• Development of new business through various proactive direct sales and marketing efforts, such as Tela-prospecting calls, and site tours.
• Outside sales calls to area businesses to attract accounts, within the SMERF market that occupy both meeting space and sleeping rooms.
• Develop and follow annual sales and marketing plan.
• Manage accounts proficiently and accurately.
• Use STS tool and property PMS systems for updating and tracking accounts. Prepare weekly reports and utilize revenue reporting systems.
• Respond promptly and professionally to all inquiries for group room blocks and meetings with information and prepare proposals / contracts to secure the business.
• Help maximize revenue by focusing on business that will fill shoulder nights and need times.
• Build and strengthen relationships with existing and new client base.
• Prepare group resume and brief front desk staff on incoming groups, requirements and needs.
• Participate in Sales and hotel meetings.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Perform additional tasks as requested by General Manager and Management Company.

Job Requirements:

• Ability to effectively communicate with customers in a friendly and positive manner in order to solicit business, meets client needs and resolve complaints.
• Proficient in computer office programs, Microsoft Word, Outlook and Excel.
• Ability to communicate effectively both verbally and in writing.
• Able to work as a team and independently with minimum supervision.
• Proficiency in Salesforce FDS REQUIRED.
• Opera and Opera Cloud RECOMMENDED.

Accountability:

• Maintain a high level of professionalism, quality and service at all times.
• Pride and attention to detail.
• Meet or exceed set revenue and sales goals.
• Execute monthly / quarterly action plans based on annual sales and marketing plan.

Experience:

• A minimum of 3 years previous hotel sales experience. REQUIRED.
• Proven success in a similar role and environment.
• Hospitality or similar industry experience RECOMMENED.