Health + Wellness Manager | Charlotte, NC

Who We Are:

Staffing Fitness is a recruitment agency that finds top talent in the health, fitness, wellness, and beauty industry. We assist our clients in finding amazing candidates with top-notch skills to be the best fit for the right opportunity. Our client will be disclosed upon being selected for the interviewing process.

Our Client x Job Description:

The Studio Manager plays a critical role in leading and motivating their team to deliver an exceptional guest and member experience that drives membership growth, retention, and revenue. You will be a passionate advocate for the brand, embodying our core values of integrity, respect, fairness, excellence, and shifting the cultural perspective of fitness.

Sales & Membership Growth:

- Achieve studio membership and revenue goals: Collaborate with the sales team to develop and implement strategies to attract new members and retain existing ones.

- Provide exceptional sales support: Coach and mentor sales associates on effective sales techniques and product knowledge.

- Track and analyze membership data: Monitor key membership KPI’s and use insights to inform strategic decision-making.

- Partner with marketing team: Actively participate in marketing initiatives and promotions to drive awareness and generate leads.

Leadership & Team Management:

- Build and cultivate a high-performing, engaged team: Foster a positive and collaborative work environment where employees feel valued, motivated, and empowered to succeed.

- Develop and coach team members: Provide effective training and coaching to ensure all team members possess the skills and knowledge needed to excel in their roles.

- Lead by example: Demonstrate exceptional work ethic, communication, and customer service skills, inspiring your team to do the same.

- Performance management: Implement effective performance management practices, including setting goals, providing regular feedback, and conducting performance reviews.

Operational Excellence:

- Ensure smooth and efficient daily operations: Oversee all aspects of studio operations, including scheduling, staff assignments, inventory management, and adherence to company policies and procedures.

- Maintain a clean, inviting, and safe studio environment: Implement and enforce hygiene and safety protocols to create a comfortable and enjoyable experience for all guests and members.

- Manage studio cleanliness: Allocate cleaning staff in a manner that keeps attrition under 7%.

- Identify and implement operational improvements: Keep a strong pulse on your studio. Continuously identify opportunities for improvement in the team member and member experience. Implement effective solutions as needed.

Minimum Educational Level/Certifications:

- High School Diploma or GED required.

- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator Certifications (AED) received through in person training required.

- Degree in a related field.

- Specialized credentials preferred or equivalent work experience or education in specialized function.

Minimum Work Experience and Qualifications:

- 1+ years of experience in a sales environment

- Experience with relationship-based selling, building value and overcoming objections.

Physical Demands/ Environmental Conditions:

- Must be able to lift 50 lbs.

- Physical effort required for daily duties include squatting, bending, reaching, spotting, jumping, and prolonged standing and walking.

Compensation:

$55k-$65k base salary