Housekeeping Supervisor

Housekeeping Supervisor

You are vital to the success of your department because you know CLEAN. You understand the job and what is necessary for a hotel to offer truly excellent housekeeping. You assist housekeeping management in realizing their vision of excellence and work side by side with the housekeeping staff to help them understand exactly what is expected of them, especially when it comes to new hires. You are the Housekeeping Supervisor. In the role of Housekeeping Supervisor, you will:

• Be a Role Model -- you have been there and done that in housekeeping, so be willing to pitch in and help your managers as well as your team with whatever needs doing -- training, coaching, cleaning, inspecting. You know it and can do it all. 
• Be a Details Person -- always be looking for excellence throughout your hotel and make suggestions to management and/or help train staff if they can't see what you do. Keep an eye on supplies and expenses to meet your department's financial objectives. 
• Be "The Scheduler" -- at management's request, schedule your co-workers to meet business demands, taking any special guest requests as well as employee time off requests into consideration. Understand you may need to juggle work assignments to keep the team happy while always providing exceptional guest service. But you can do it -- you are "The Scheduler"! 
• Be Safety Conscious -- you understand how to train your team to work safely and efficiently and per OSHA guidelines. You also understand when and how to report issues to maintenance and/or security.

$20 - $22

• Train new housekeeping staff on cleaning procedures and customer service standards.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and compliance with hotel standards.
• Create and manage housekeeping schedules to ensure adequate coverage and efficient workflow.
• Inventory and order housekeeping supplies as needed to maintain stock levels and adhere to budget guidelines.
• Address guest complaints and requests promptly and professionally to ensure a positive guest experience.

• This role requires three years of progressive experience in a hotel or related field, with prior supervisory experience preferred.
• Must know how to effectively use the various pieces of equipment/tools used in housekeeping. A high school diploma or equivalent is preferred.
• Physical requirements include the ability to perform medium work -- exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• This role requires the ability to stand for long periods of time and walk long distances, with the ability to kneel, bend, stretch, twist, or reach with your body and arms, as well as the ability to work under variable temperatures and noise levels.
• Long hours are sometimes required. Must be able to multi-task. Must possess good communication skills - fluency in reading, writing, and speaking English required.

When you become part of the Woodcliff team, you enter into a rich tradition of extraordinary hospitality that spans over 35 years. We are dedicated to fostering an environment of support and respect, where our team members are inspired to tap into their innate professional abilities and excel in their careers while genuinely enjoying what they do – serving our valued guests.

**As of April 2024-We're thrilled to announce that Spa Woodcliff at Woodcliff Hotel & Spa has been awarded "Best New or Newly Renovated Spa" in the United States by American Spa Magazine**

With a multitude of awards we have been named the Best Hotel in Rochester, Woodcliff Hotel Spa has a 30-year legacy of exceptional hospitality. Our iconic hotel, spa, restaurant, and golf course, are quietly situated atop the highest point in Monroe County, offering stunning views of the Bristol Hills and Rochester skyline.