Assistant Head Housekeeper

Objective:

Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

Principal Roles and Responsibilities:

· Supervise the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards

· Assign guest room housekeeper cleaning station(s)

· Inspect guest rooms after housekeepers are finished. Correct any oversights

· Report guest room status to housekeeper

· Inspect storerooms

· Report due-out status to front desk

· Inspect for needed repairs, reports maintenance problems immediately and follows up to ensure the work has been completed

· Inspect equipment to ensure safe operation

· Performs hiring, training and provides career development for housekeeping staff

· Complete scheduling staff and work according to forecasted occupancy

· Report vacant/clean guest rooms to front desk every two (2) hours

· Administrate lost and found program

· Supervise the preparation of VIP rooms and ensure VIP turndown when needed

· Function as housekeeper as assigned

· Any other duties and tasks as assigned by management

Physical Requirements:

· Carry, lift, push, pull, move, items weighing up to 50 pounds on your own. Heavier items will be a team lift.

· Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.