IT Support Technician

Full Time, M-F, Day Shift

Starting Rate: $14.00-$16.00

Job Summary:

Holy Angels is in search of a entry level full time IT Support Technician. This is a hands on Hardware and Software Systems position. This position does not do programming. This position will provide IT support via the telephone and in person as well as perform troubleshooting when needed. This position maintains, troubleshoots, and repairs computer systems, hardware, computer peripherals, documents, maintains upgrades, replaces hardware and software systems. The job will also include running cable as needed. Maintains knowledge of commonly used concepts, practices, and procedures within the field and relies on instructions and pre-established guidelines to perform the functions of the job.

Specific Skills and Responsibilities

• Troubleshoot basic IT services as needed and assist employees with reported issues while utilizing troubleshooting techniques to resolve hardware, software, and network issues.
• Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals.
• Performs routine checks of malware, antivirus software solution to ensure proper enterprise-wide protection.
• Ensures HIPAA compliance and follows security policy and procedures.
• Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
• Successfully handle a wide range of hardware and network technology issues.
• Set-up and install new workstations.
• Data entry and retrieval of information
• Complete administrative functions and general duties including but not limited to computer data entry, copying, filing, faxing and answering phones.
• Handling issues and/or complaints; refers issues/complaints to immediate supervisor as needed.
• Install Network cable of various types as needed to further the network infrastructure.
• Maintains a cooperative relationship among co-workers by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Installs and programs TVs, phones, printers etc.
• Strong analytical and problem-solving skills.
• Microsoft Operating Systems and Office Suites. Knowledge of office procedures and policies.
• Knowledge of grammar and spelling.

Qualifications:

Minimum 1-3 years IT experience preferred
Must maintain a current and valid drivers license

Education:

Associates or Bachelors in IT related field, or equivalent experience required
Other Recognized Certifications: Cisco, Microsoft, CompTIA

Work Environment:

Must be able to work with individuals with developmental disabilities

Physical Demands:

Walk, stand, sit, push, pull, stoop, kneel, crouch, reach, use hands and lift up to 50lbs, 2/3s of the time