Inside Sales Associate

Job Title: Inside Sales Representative

Job Status: Full-time, Salary, Non-exempt

Reports To: Branch Manager (directly) and VP of Sales (in-directly)

Summary: The role of an Inside Sales Representative is to work with customers to ensure a smooth sales process. This would include selling products to business and industrial establishments, contractors, or individuals.

Essential Duties and Responsibilities:

• Partner with outside sales professionals to strengthen relationships and ensure customer satisfaction.
• Field inbound calls and emails from existing and potential customers qualify sales opportunities of products and services.
• Work with outside sales, vendors and customers to quote bills of material.
• Prepare sales orders while working with the warehouse, other branches and vendors to coordinate delivery.
• Estimate delivery of material based on knowledge of company’s delivery schedule.
• Resolve customer order problems and complaints promptly.
• Report industry trends, competitive pricing and customer feedback to outside sales and management.
• Grow personal and customer understanding of products and services via various forms of vendor training, demonstrations and peer knowledge of features and benefits.
• Overcome technical and business objections from customers.
• Suggest the addition of products to inventory based on customer requests and vendor demonstrations.
• Other duties as assigned.

Education and/or Experience:

• Bachelor's degree (B. A.) from four-year College or university.
• One to two years related experience and/or training.
• Or equivalent combination of education and relevant experience.

Qualifications:

• Strong computer skills including MS Office and inventory software/databases; experience with Epicor Eclipse a plus;
• Must be self-directed, have excellent initiative and organizational skills;
• Excellent communication and collaboration skills – with vendors, customers, managers, co-workers and subordinates;
• Exhibits a strong ability to handle multiple demands with a sense or urgency, drive and energy.

Physical Requirements:

• The employee is regularly required to sit, stand, use hands to grasp/handle/feel, reach with hands and arms, and talk or hear. The employee is occasionally required to walk.
• The Inside Sales personnel may frequently lift and/or move material in the warehouse.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

Disclaimer:

This job description is not intended as, nor does it create, an employment contract. Lowe Electric Supply Company maintains its status as an at-will employer. This means you and Lowe Electric Supply Company are free to terminate employment at any time, with or without cause or advance notice. In no instance should the duties, responsibilities, and requirements set forth in this job description be interpreted as all-inclusive. Additional tasks may be assigned to the employee, and/or the scope of the job may change, as necessitated by business demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position as required by law.