Chief Operating Officer

HHHN Mission

To provide the best health care, and access to that care, for everyone in our communities.

HHHN Vision

To pioneer an innovative, sustainable, and community-focused health system through comprehensive primary care and diverse partnerships

Summary

The Chief Operating Officer is accountable for the performance and operation of all health centers in Hudson Headwaters Health Network (the Network). The COO is responsible for all patient service assistants and nursing staff in the health centers, as well as shared services that support health center operations. In addition, this role oversees the dental practice, school-based dental, school-based health centers, imaging services, lab services, mobile health, risk/compliance and supports our regional operations structure. This position is charged with developing, expanding, and evolving a model of health center management that promotes the transition from fee-for-service to value-based payment and ensures access to care for patients living in the Adirondacks and surrounding communities.

Major Responsibilities:

• Participate in Network Board meetings and provide the operational updates of Network activities. Attends all Board Committees as may be appropriate to each meeting’s agenda
• Ensures compliance with all state and federal regulations.
• Supports the Senior Management team in HRSA activities as necessary to ensure successful reviews
• Defines roles and responsibilities, motivates and challenges staff, delegates effectively, rewards contributions, and manages collaboratively
• Applies clear, consistent performance standards, handles performance issues decisively and objectively, is direct but tactful and provides guidance and assistance to improve performance
• Routinely visits health centers to check in with leadership and front-line staff
• Displays leadership in financial management from conceptual strategies through recommending policy and ensuring budget adherence by all operational directors and managers
• Assists with strategic planning and upscaling of operational structure
• Supports Performance Improvement activities of the Network and sets standards of accountability for ensuring PI activities are carried out
• Integrates performance improvement activities into operational activities
• Seeks medical leadership and staff input in matters that affect providers and/or patient care
• Collaborates closely with Chief Medical Officer (CMO) to ensure efficient clinical operations
• Maintain compliance with all company policies and procedures to ensure the Network is always audit-ready, support training requirements for annual attestations etc.
• Lead and manage a growing team of over 500+ employees
• Oversee a $170 million profit and loss; Develop and manage annual budget, monitor monthly financial results, report on variances, and prepare forecasts
• Participates on the Network Compensation Committee helping to maintain up-to-date staffing measures
• Help structure the organization in an optimal manner to gain efficiencies, become the healthcare provider and employer of choice
• In partnership with the Chief Medical Officer, oversee frequent and ongoing collaboration of regional practice and medical leads to fully utilize the Networks practice management structure
• Recruit and develop additional leadership and staff as the Network grows; work towards retaining new hires through robust screening and tools; measure health centers based on retention and other established metrics
• Optimize existing software and collaborate to identify new applications to improve workflow
• Interact productively with clinical staff, including physicians, advanced practice clinicians, nurses, medical assistants, pharmacists, behavioral health providers, and care managers to ensure cohesive working relationships
• Work closely with the VP of Population Health to facilitate a successful transition to Value Based Care; ensure operations is poised for embracing the new model as the Network’s standard approach to care
• Be available for and coordinate with the CMO, Chief Compliance Officer (COO) and/or the CEO decisions related to patient and staff safety
• Leads Behavioral Health service line administratively in collaboration with Medical Lead and ACMO
• To direct and manage the Mobile Health Units; determine territories and locations for deployment, recruit, and orient mobile health staff, build metrics to drive and report on the unit’s success and potential expansion
• Assists with design and implementation of the Network Strategic Plan
• Supports and meets regularly with the Chief Compliance Officer
• Alongside the Network CEO, participate in strategic conversations and use of objective data to drive Network decisions and plans related to growth and partnerships
• Leads multidisciplinary operations teams in preparation for opening new health centers to assure smooth transition from build/renovation to opening of the center
• Enthusiastically lead and/or serve on various organizational committees that support the Mission, Vision, and Core Values
• Provides routine and succinct updates to the CEO
• Perform additional duties and special projects as assigned

Qualifications:

• Masters’ degree in business and related healthcare administration/leadership experience
• 10+ years of operations management, including profit & loss responsibility, in a multi-site healthcare, manufacturing or retail environment; healthcare strongly preferred
• Strong collaboration and influence skills. An ability to work across all lines as a general advisor and across the leadership team as a trusted partner, yet capable and willing to challenge established thinking to realize better outcomes
• Proven track record of selecting and developing team members to run local and regional operations
• Serve as a mentor and role model to rising leaders
• Strong foundation in software applications to support operations
• Must be able to work under pressure and meet deadlines, while maintaining a positive approach and demonstrating exemplary customer service
• Exceptional verbal and written communication skills; ability to present and articulate Network goals and represent the Network at outwardly facing events and media functions
• Ability to work independently and complete assignments within parameters of instruction, given, prescribed routines and standard accepted practices
• Good conflict management and negotiation skills
• Excellent analytic skills: proficiency in interpreting and reporting on data to drive performance
• Clinical professional strongly preferred
• MS Office Suite, EMR System experience is a plus

The pay range for this position is based on skillset and experience