Hotel Front Desk Manager

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!Responsibilities:

• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Generate occupancy reports and compile financial information for the general manager
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

Qualifications:

• Possess excellent management skills, communication skills, and multitasking skills
• Hospitality experience of at least 1 year is required for this role
• Experience with MS office and bookkeeping skills desired
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• Applicants must have a high school diploma or GED

About Company

The Cambria® Hotel Milwaukee Downtown is located in the Westown neighborhood near Historic Third Ward. This central downtown location puts you within walking distance of some of the city’s best shopping, dining and entertainment, including the foodie-favorite Milwaukee Public Market and the scenic Milwaukee River—where you can board one of the Milwaukee Boat Line sightseeing tours.