Client Success Manager/Behavioral Health (Remote)

Position: Client Success Manager, Behavioral Health

FLSA Status: Full time, Exempt

Reports to: Senior Client Success Manager, Behavioral Health

Summary/Objective:
The Account Manager, Behavioral health will be responsible for managing and communicating the revenue cycle activities and performance for our client practices to ensure a successful client experience. Account Managers will focus on partnering with the client practices to understand their goals, challenges and key practice drivers. Activities will include establishing and maintaining client relationships that focus on KPI’s, managing effective ongoing communication with practices to identify and address business needs, provide guidance and timely responses to practice questions and requests and to conduct regular meetings with the practices.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Facilitate Client Transition from implementation/Onboarding to and throughout the clients life cycle.
• Provide training and education to clients on our RCM solutions, helping them maximize the value of our services.
• Monitor KPIs and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles.
• Address client concerns, inquiries, and issues promptly and effectively, collaborating with internal teams to find solutions.
• Gather client feedback and insights to drive improvements and enhancements.
• Regularly communicate with clients to provide updates on their account status, share industry insights, and offer best practices.
• Generate and present reports on client performance, trends, and ROI to both clients and stakeholders.

• Supervise a multidisciplinary team of people responsible for all aspects of revenue cycle management including but not limited to charge entry, rejections management, payment posting, denial management, AR follow up, and appeal processes.

• Create and actively manage KPI’s to identify and report on client’s RCM health on a regular basis.
• Identify workflow efficiency opportunities
• Identify trends and issues, recommend and implement solutions and see through to a successful resolution
• Provide a high level of value and customer service to our client practices
• Performs additional projects and job duties as assigned

• Adheres to all policies and procedures as outlined in the Employee Handbook
• Understands and complies with all HIPAA rules and regulations

Competencies

1. Project Management
2. Problem Solving/Analysis
3. Ethical Conduct
4. Collaboration
5. Personal Effectiveness/Credibility
6. Communication Proficiency
7. Technical Capacity

Supervisory Responsibility

This position does not have supervisory duties.

Work Environment

This job operates in a remote work environment. This role routinely uses standard office equipment, monitors, and laptops.

Travel

This position may require limited travel.

Required Education and Experience

1. High School or Equivalent.
2. 3 plus years of revenue cycle management related experience
3. 3 plus years of customer service experience
4. Extensive knowledge of medical billing/coding, front office procedures and revenue cycle management
5. Strong understanding of various insurance carriers
6. Exceptional written, verbal and interpersonal communication skills
7. Excellent presentation skills
8. Professional demeanor required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.