Server - Restaurant

POSITION SUMMARY:

Provides timely, accurate, and friendly customer service. Grows sales through repeat customers, increased sales, and profitability. Makes informed suggestions for food and beverages. Delivers ordered items, maintains dining room cleanliness, and processes payment in a timely manner. Maintains a clean, safe, and sanitary work environment.

DUTIES AND RESPONSIBILITIES:

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards established by the company at all times.
• Completes all restocking and cleaning duties by performing opening and closing side work as instructed.
• Memorizes menu items, recipes, and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable, and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service, and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Performs other duties as assigned, requested, or deemed necessary by management.

QUALIFICATIONS:

• Must be 18 years of age or older to serve alcohol (based on state regulations).
• Alcohol certification and Serve Safe a plus!
• Restaurant Experience: 1 year (Preferred)
• Must be eligible to work in the United States.
• Must be able to work different shifts, including holidays, nights, and weekends. Must be able to work overtime as required.

EDUCATION:

High School diploma, general education degree or international equivalent preferred.

LANGUAGE SKILLS:

Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.

PHYSICAL ABILITY:

• Ability to be on your feet and alert for extended periods of time.
• Ability to lift up to 35 lbs. as needed.
• Continuous use of hands and arms.
• Continuous bending, reaching, and twisting.
• Maintains strong personal image and uniform standards.