Hotel Front Desk Attendant

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$15 - $17 hourly

Responsibilities:

• Handle customer complaints as necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Connect with the housekeeping department to ensure guest accommodations are ready
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications:

• High school diploma, GED, or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations

About Company

Fairfield Inn and Suites in Kansas City Downtown Union Hill will put you in the middle of all the fun and excitement this area has to offer. In a historic neighborhood just minutes from Country Club Plaza, Crown Center, and Westport, our hotel is the ideal location whether you are visiting for business or leisure. Make yourself at home in one of our spacious guest rooms featuring free high-speed Internet, a 37-inch flat-screen TV, microwave, and mini-refrigerator. Rise and shine with our free breakfast. Keep up with work in our full-service business center with faxing and printing capabilities or enjoy a dip in our indoor heated pool.