Assistant Food and Beverage Manager - NOUN Hotel

As a leader of our F&B curators, the Assistant Manager will be the pillar of setting and achieving the highest standards in all areas of the F&B Operations. This individual will oversee the training and development of all restaurant curators and leads the way in providing exceptional food in a safe, clean and inviting atmosphere.

RESPONSIBILITIES:

• Manages the reservation system, flow of service, staff scheduling, schedule adjustments, and attendance

notices.

• Facilitates staff briefings prior to all shifts. Must be a subject matter expert on all menu items and general

guest information.

• Identifies talent both internally and externally. Works with Upper leadership on Interviews and applicants for expanding their journey in hospitality.

• Monitors the work performance of staff and trains and develops curators through one-on-one

discussions, performance evaluations, and shoulder-to-shoulder education so they excel in their current

role and are prepared for future career opportunities.

• Motivates, inspires, and constantly challenges the team to achieve at their highest level. Recognizes and

rewards excellent performance. Quickly improves, or removes, low performers through coaching and

documentation.

• Encourages staff to embrace the Mission and Values of the Company. Displays a passion for

restaurant/hospitality, guest service and quality improvement. Upholds the attitude that we have never

truly “arrived” because we are always striving to enhance the overall dining experience, quality, guest

service, efficiency and revenue.

• Maintains current knowledge of Company and departmental policies and procedures and communicates

expectations to staff.

• Promotes excellent guest service and handles guest concerns in a prompt and professional manner. Ensures

Associates conduct themselves in a professional manner with the awareness that all actions and

communications are within guest view.

? Maintains restaurant cleanliness in accordance with company standards. Assures sanitation standards are

maintained in accordance with OSHA regulations and local health and safety codes. Participates in daily

safety and cleanliness inspections. Assigns cleaning tasks to Associates during slow periods. Reports all

maintenance requests in a timely manner.

• Ensures restaurant equipment is properly maintained and safely operated. Ensures that safety and security

standards are emphasized and adhered to, and that Associates are trained in appropriate responses to

unsafe situations.

• Performs and understands managerial functions with the POS system. Ultimately responsible for all cash

handling and accountability.

• Assists with marketing and promotional programs to build restaurant sales.

• Writes timely schedules that meet the financial needs of the business while ensuring an excellent guest

experience.

• Approves payroll hours on a daily and weekly bases for all restaurant personnel.

• Performs duties of Host, Server and Server Assistance, Food Runner when needed.

• Communicates daily with President, General Manager of the hotel and the VP of Culinary Operations.

• Enforces adherence to all side work.

• Maintains a positive working relationship with Kitchen staff.

• Additional tasks and responsibilities may be assigned at the discretion of the President or Hotel General

Manager.

KNOWLEDGE, SKILLS AND ABILITIES:

• Reading, writing and oral proficiency in English language.

• Ability to supervise many employees in high volume environment.

• Ability to analyze and solve problems.

• Ability to adapt to change, new situations, changes in staffing and procedures.

• Ability to organize and prioritize under pressure in a fast-paced environment.

• Knowledgeable of basic sanitation.

• Knowledgeable of computer operations and ordering procedures.

• Outgoing, sociable and well spoken.

• Ability to communicate effectively with guests, co-workers, and supervisors.

• Ability to absorb large amounts of information quickly: service procedures, menus, and dining room

floor plan, register operation.

• Dedication and commitment to excellent customer service

EXPERIENCE:

• ServSafe certified

• 4-7 years Food and Beverage management experience in a fine dining environment preferred.

• Budgeting experience required.

• Experience with inventories required.

PHYSICAL DEMANDS:

• Stands for long periods of time without sitting; walks fast-paced during shifts; bends, reaches and stoops.

• Ability to lift, balance and carry large, oval Dining Room service trays.

• Lift / carry 10 lbs or less constantly; Lift/carry 11-20 lbs frequently; Lift/carry 21-50 lbs occasionally;

Lift/carry 51-100 lbs rarely