Hotel Front Desk Attendant

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$14 hourly

Responsibilities:

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Communicate with housekeeping to make sure guest rooms are ready
• Mitigate customer complaints as needed
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications:

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school diploma, GED, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations

About Company

stayAPT Suites Columbia entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15+ in development, offers guests an experience not yet seen in its category. The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With a strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at www.stayAPT.com.