Customer Service Support Associate I

The Customer Service Support Associate is responsible for timely and accurate resolution of internal rejects and suspends.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions.
• Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards. May negotiate acceptable payment arrangements with vendors.
• Clearly communicate verbally and in writing, and works in a professional manner with all internal and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction.
• Acquire, investigate, and process operations related inquiries and communicates the results to the initiator, ensuring all necessary internal documentation has been completed.
• Recognize errors and document them in a timely and accurate manner.
• Review and complete all required departmental reports and maintains accurate production time sheets.
• Works overtime as requested by management.
• Perform other duties as assigned by management.
• Training is onsite Monday-Friday from 8am-4:30pm for approximately 4-6 months.

KNOWLEDGE AND MINIMUM REQUIREMENTS:

• Well-developed interpersonal skills that will maximize responsiveness and facilitate development of a solid working relationship with both utility vendors and internal staff.
• Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously.
• Proficiency in the Microsoft Office suite.
• Excellent analytical, attention to detail, and problem solving skills.
• High school diploma or equivalent required.
• 6 months telephone and billing experience in a general business environment.

APPLICATION PROCESS:

Please apply directly to this position via the "Apply" button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $80 billion annually on behalf of clients, and with total assets in excess of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Cass is part of the Russell 2000.