Catering Marketing and Support Manager

Position Title: Catering Marketing and Support Manager

Position Overview:

The Catering Marketing and Support Manager is instrumental in enhancing the performance and visibility of our catering services. This pivotal role encompasses the promotion, planning, and execution of catered events across various venues, including both social gatherings and corporate functions, alongside handling bulk to-go orders. Under the direct supervision of the Vice President of Marketing, the manager will spearhead initiatives in brand management, menu curation, promotional strategies, and local market engagement. A strong emphasis is placed on achieving excellence in catering sales and support, ensuring that each client interaction is marked by promptness, professionalism, and discretion. The role demands exceptional organizational capabilities, including monitoring catering volumes and managing event finances. Coordination with restaurant operations for seamless event execution, staff oversight, and logistical management are key responsibilities. The position requires adaptability, with availability during holidays, nights, and weekends according to business needs.

Key Responsibilities:

• Exhibit superior verbal and written communication skills.
• Maintain meticulous organizational abilities and a keen eye for detail.
• Foster collaboration with restaurant teams to streamline catering processes.
• Engage with clients to understand and execute their event requirements fully.
• Develop and nurture client relationships to guarantee satisfaction and encourage repeat engagements.
• Collaborate with the VP of Marketing to continually refresh the catering menu, incorporating contemporary culinary trends.
• Ensure exemplary service standards and oversee event logistics from set-up to delivery.
• Monitor and report on sales metrics, adjusting strategies as necessary for optimal performance.

Requirements:

• Proven ability to work alongside diverse teams to realize comprehensive marketing strategies and bolster revenue.
• Participation in setting and achieving KPIs that align with overarching company objectives.
• Keen analysis of the competitive landscape to fine-tune strategic approaches.
• Adherence to professional standards and corporate policies.
• Leveraging data analytics to guide strategic decisions.
• Champion our brand within local communities.
• Proficiency in utilizing catering software and coordinating with third-party delivery entities.
• Willingness to accommodate a flexible schedule to manage catering demands, including early mornings, evenings, and weekends.
• Precision in the organization and execution of catering events.
• Effective weekly planning and preparation of catering schedules.
• Continuous communication with clients to ensure satisfaction before and after events.
• Coordination with Accounts Payable for invoice management.
• Basic understanding of Point of Sale systems.

Skills & Qualifications:

• Strategic mindset with the capacity to develop marketing plans grounded in business analytics and consumer insights.
• Ability to interpret performance data to shape marketing initiatives.
• Competence in presenting complex concepts to varied audiences.
• Exceptional project management capabilities with experience in cross-functional team leadership.
• Self-driven with proficient time management skills.
• Comprehensive understanding of restaurant operations and financial management.
• Preparedness to travel up to 30% of the year.

Preferred Education/Experience:

• A degree in Hotel and Restaurant Management or relevant field, or equivalent professional experience.
• Prior roles in catering, event management, or hospitality services.
• Familiarity with food service industry operations.

Work Environment:

This position offers the flexibility of remote work options alongside office, restaurant, and onsite event involvement. Physical activities related to event coordination are part of the job requirements.

Benefits:

• Company-sponsored holidays and generous vacation entitlements.
• Extensive health, dental, and vision insurance plans.
• 401k retirement savings program.
• Meal allowances for travel-related assignments.

Equal Opportunity Employer:

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.