Parking Manager - Automated

Company Background At Brandywine, 'Best of Class' is our mission and our focus in developing, building, and managing the nation's most remarkable Class-A office, multi-family, and mixed-use properties. We continuously support and give back to the communities in which we live and work. Our mission drives our corporate culture to foster the potential for excellence in every employee. Our company was founded in 1994 by Jerry Sweeney, who serves as our President and CEO. We are a publicly traded company listed on the New York Stock Exchange (NYSE: BDN) operating in select markets across the nation. Summary Brandywine Realty Trust is seeking a parking manager for our new, state-of-the art, automated parking facility located in Center City Philadelphia. This person plays a vital role in the successful rollout of this automated parking system, including basic trouble shooting. This is a customer-facing role, so our ideal candidate will have strong people skills and enjoy interacting with others. Responsibilities Responsibilities for this role include, but may not be limited to: Provide superior customer service, including assisting customers in the successful use of the automated parking system. Interact with the automated parking system manufacturer, service, and sales representatives. Perform basic troubleshooting on the system, as needed, reporting results to the automated parking system manufacturer and Parking Operations Manager. Walk the location to observe physical condition and appearance, volume of business, and manage the performance of subordinate employees. Manage, train, supervise, and evaluate employees on company policies and procedures and job responsibilities. Assist the Parking Operations Manager in reviewing the parking garage operations, assist with accounts receivable ,and oversee the efficient utilization of staff and equipment. Prepare periodic reports regarding parking garage operations and revenues in absence of Operations Manager. Perform daily audits of the parking garage. Implement and enforce customer service standards. Report any and all claims or injuries that occur and complete a written incident report. Perform other duties as assigned. Competencies Language Skills Read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals. Communicate both written and orally with customers, co-workers, subordinate employees, and the Parking Operations Manager. Computer Skills Troubleshoot basic issues with the automated parking system. Utilize basic PC-based business software, including Microsoft products for word processing and email Utilize the software on site that specifically handles the automated parking garage functionality. Reasoning Ability Apply sound judgment in conducting instructions, which come in either written, oral, or diagram form. Apply technical training received on-the-job or in formal class settings to day-to-day activities. Interpersonal Abilities Exhibit excellent customer-service Display follow-through in conducting directions from management. Demonstrate teamwork skills in relations with co-workers. Proven customer support experience. Customer orientation and ability to adapt/respond to different types of characters. PhysicalRequirements – Per OSHA The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent: Standing; walking; talking; hearing; using close and distant vision, color vision, peripheral vision, depth perception. Occasional: Sitting; use of hands to feel or grasp; reaching with hands and arms; climbing or balancing; working on a ladder, stooping; kneeling; crouching; lifting objects up to 50 lbs. in weight. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate. THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY INDIVIDUALS ASSIGNED TO THIS POSITION. THEY ARE NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL DUTIES, RESPONSIBILITIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED.