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Customer Ops Support Specialist II
| Estimated Pay | $18 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | San Francisco, California |
Compare Pay
Estimated Pay$16.98
$18.35
$28.06
About this job
About Pinterest:
Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love.In your role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. You'll grow as a person and leader in your field, all the while helpingPinnersmake their lives better in the positive corner of the internet.
Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.
Our new progressive work model is called PinFlex, a term that's uniquely Pinterest to describe our flexible approach to living and working. Visit our landing page to learn more.
We consider businesses our customers on Pinterest, as they play a big role in providing the content that helps people discover and save the things they love. We're looking for a motivated self-starter to join our Customer Operations team and help our global partners, big and small, get discovered by millions of people looking for things to plan, buy and do. You'll work directly with our customers to answer questions, solve problems, and you'll take the insights you gain to our product and engineering teams to help make Pinterest even better. The work you will do will drive a better user experience for our customers and ensure that Customer Operations is connected to the direction of our growing product.
What you'll do:
- Manage technical support issues on a daily basis: verify issues, isolate and diagnose the problems and resolve the issues across Pinterest's business products suite.
- Handle escalations from outsourced vendors, and contribute to improving their performance.
- Partner with Product Specialists to represent the voice of businesses for our customers.
- Perform bug triaging and partner with engineering to resolve customer issues.
- On-call weekends and evenings may be required.
- Creates and maintains comprehensive documentation.
- Provides training, coaching and mentoring to team members to enhance their product knowledge.
- Identifies and surfaces process improvements and insights with focus on customer experience and efficiency.
- Monitors key performance metrics; prepares reports and provides insights to leadership to drive informed decision-making and resource allocation.
What we're looking for:
- 5+ years experience working in a support role.
- 3 + years of online advertising experience preferably in the measurement/delivery space.
- 3 + years experience working with SQL, HTML, CSS, and JavaScript is preferrable.
- Working knowledge with Google Analytics, MMP's, Tableau, and Salesforce is preferrable.
- Knowledge of measurement solutions, web analytics, eCommerce data feeds and retail industry.
- Experience with triaging and troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking) for business customers with a client service mindset.
- Data analysis skills to frame and break apart large business problems and effectively build business cases to advocate technical solutions.
- Strong communication skills with the ability to comfortably interact with cross-functional partners.
- Ability to thrive in a fast paced, dynamic environment.
Relocation Statement:
- This position is not eligible for relocation assistance. Visit our page to learn more about our working model.
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At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found .
Our Commitment to Diversity:
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notifyfor support.
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