IT Support Technician

SUMMARY: Document, support and maintain customer calls and computer hardware.

ESSENTIAL DUTIES RESPONSIBILITIES:

• Respond to routine support requests via phone, email and work orders utilizing the company support tracking software
• Research more complicated support requests and routes to appropriate personnel as necessary; Ensure all work orders are completed timely
• Maintain, troubleshoot and administer company PC applications and hardware. Including imaging PC, installing applications, and installing hardware as necessary
• Maintain, troubleshoot and administer Company telephones. Including replacing phones, configuring voicemail, and assisting with call routing issues
• Maintain hardware and software shipping and, receiving. Also maintain company hardware and software inventory list
• Carry cell phone to respond to off-hour support requests
• Maintain and troubleshoot printing and scanning hardware and software issues. Travel to branch offices as necessary
• Work with Vendors to place and follow up on trouble calls
• Work closely with end users to resolve problems with software, hardware and networking issues
• Complete all other duties as assigned

EDUCATION and/or EXPERIENCE

• Associate's degree (A.A.) in a computer-related field or possession of a technical certificate
• Minimum of two (2) years Information Technology related experience, specifically Help Desk Support experience and/or a combination of education and experience
• Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected
• Experience with Microsoft Office and PC repairs is preferred

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran