IT Service Manager

Description:

Due to continuing growth, we are seeking an IT Service Manager (Business Partner) to join our team. Our IT Business Partner plays a critical role managing the ongoing IT support for a subset of our many offices across the country. This requires excellent communication and coordination with local leadership as well as the ability to plan and execute forward-looking IT initiatives. Additionally, IT Business Partners manage and train a team of technicians as well as document and office profiles and create playbooks for ongoing support.

Who we are:

Platform Accounting Group is a rapidly growing professional services firm providing tax, accounting, assurance, IT consulting, and wealth management services to small and medium sized businesses and their owners. We currently have 28 offices in 11 States with much more growth on the horizon. We fully understand that every employee has different needs, so our unique business model allows for more flexible work arrangements than most firms can offer. Enjoy a professional and dynamic work environment while making work/life balance a priority.

What you will do:

• Maintain an excellent service level and develop a close relationship with office personnel to ensure SLAs and systems support.
• Create guides, playbooks, office profiles, and Knowledge Base articles for offices and technicians.
• Provide escalation path for level I/II technicians.
• Troubleshoot advanced issues.
• Provide updates of IT changes to office personnel
• Ensure each office’s tech stack is up to date and plan for needed improvements.
• Escalate advanced issues to system/service owners when necessary.
• Coordinate IT resources and partner services for unique advanced issues.
• Manage IT software and hardware inventory for managed offices.
• Collaborate with operations to build and execute a roadmap of systems enhancements for managed offices.
• Manage assets across offices - hardware inventory and procurement, licensing, and subscriptions.
• Ability to travel to other offices and locations outside the state.

What we look for:

• 4+ years of progressive IT experience, 2+ years in a lead/project management role. Bachelor’s Degree preferred.
• 3+ years of experience with Office 365 Administration and Azure AD/Entra Administration
• Experience with scripting languages such as PowerShell, Python, etc.
• 2+ years of experience with MDM/RMM tools
• Demonstrate excellent work ethic and communication skills - written, verbal and in person.
• Ability to identify and resolve technology issues, multitask, and work with attention to detail.
• Account and vendor management experience.
• Windows OS Support including server and workstation.
• End user support experience.
• Experience with networking and security principles: LAN, WAN, and wireless technologies.
• Experience deploying/managing firewalls, content filters, switches, and wireless access points.
• Knowledge of Group Policies, Microsoft Intune, VM technologies, TCP/IP Model, Vlans, Routing and Switching, Visio, Print Servers, Azure AD, Microsoft ATP defender, Disk Imaging technologies, Backup strategies, SharePoint, Ubiquiti Wireless AP, OneDrive, and VOIP phone systems.

What we offer:

• Opportunity for advancement within a rapidly growing professional services firm
• Competitive compensation
• 401(k) and medical benefits

Where we work:

• This position requires you to be onsite at local headquarters.