Store Clerk

MUST BE BILLINGUAL-SPANISH

We have immediate sales openings for enthusiastic parts professionals interested in a high energy, inside commercial work environment with considerable upside opportunity for growth and advancement.

The position requires the individual demonstrate the ability to grow sales via the telephone while consistently improving the quality and performance of assigned customers. Multi-tasking and familiarity with computer catalogs and order processing a must.

Responsibilities

• Provide elite customer service by assisting customers promptly and courteously with their purchases and efficiently processing of their orders.
• Greet and receives customers in a welcoming manner
• Listen, exhibit energy and project a genuine willingness to assist
• Effectively communicate with technicians and retail customer to ensure correct part is ordered
• Provide prompt, courteous and accurate service to customers face-to-face
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
• Answer telephones professionally and pleasantly
• Follow-up on customer orders and resolve problems to the customer’s satisfaction
• Communicate often and timely with customer and associates
• Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc
• Maintain familiarity with all inventory products and merchandising programs and ordering systems
• Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing
• Assist in maintaining acceptable appearance and safety of facility, straightening, cleaning counter area and retail zone
• Bi-Lingual is a plus! Many of our customers in the Construction market prefer to speak Spanish and we try to accommodate them.
• Must be mechanically inclined. This person will be trained on tool repair

* Ability to lift heavy objects (most product between 10lbs to 50lbs, occasionally up to 100 lbs, equipment provided). Although the position is for Inside Sales/Customer service, we sometimes assist customers in loading will-calls, or rotate an employee to take out a hot rush delivery that would require lifting. Re-stocking of our showroom also requires some lifting. We also like to cross train our employees in other areas, so learning warehousing and our Tool Repair would be part of the training curriculum.