Transportation Clerk

High school graduate or GED or equivalent experience.  Valid California driver’s license.  Six months experience in purchasing, in either retail related field.  Excellent customer service skills.  Must have good English written/oral communication skills.  Must be able to maintain positive composure in difficult situate ions.  Personal computer experience preferred.  Basic familiarity with computerized data entry and filing.  Basic math skills. 

POSITION SPECIFIC PERFORMANCE MEASURES:

1. Transporting patients from/to other facilities.
2. Moving patients from Med Surg to other departments within hospital. 
   
3. Perform other duties as assigned.

General Standards:

1. Provides an environment that demonstrates competence, caring, and commitment to external and internal customer satisfaction.
2. Immediately greets/acknowledges guests’ presence in a courteous and caring manner. Demonstrates appropriate customer relations communications skills, actively listening, maintaining eye contact, using guest names, anticipating customer needs, and proactively offering assistance.
3. Demonstrates the ability to prioritize and deal with immediate guest needs first, and paperwork processing second.
4. Demonstrates good rapport and cooperative working relationship with all hospital staff.
5. Answers the telephone professionally, identifying self and department. Handles telephone information requests with courtesy, accuracy, and respect for confidentiality.
6. Maintains the confidentiality of patient and facility records and information.
7. Does not abuse or take advantage of sick time or personal days off. Provides proper notification for absence or tardiness.
8. Makes best use of time during assigned shift. Coordinates activities to achieve maximum productivity and efficiency during assigned shift. Attends to personal affairs on own time to avoid disrupting the work schedule.
9. Performs duties in an independent manner with minimum supervision.
10. Reports to work as scheduled; is consistently ready to work at start of the assigned shift. Reports off duty as scheduled; does not abuse overtime policy.
11. Completes time sheet accurately and on a daily basis.
12. Utilizes company supplies efficiently.
13. Conducts himself/herself in a professional manner at all times.
14. Observes the Hospital/department dress code and wears ID badge.
15. Attends all required education/inservice meetings.
16. Complies with hospital safety and disaster policy and procedures. Demonstrates knowledge of and adheres to hospital and departmental safety regulations, disaster plans, infection control policies, and fire safety regulations, hazardous materials protocol.
17. Demonstrates a working knowledge and understanding of National Patient Safety.
18. Always utilizes Standard Precautions for infection control.
19. Responds to and uses disaster codes appropriately.
20. Must be able to demonstrate the knowledge and skill necessary to provide care and/or services appropriate to the age of the patients and/or customers served in his/her assigned area. The skills and knowledge needed may be gained through education, training or experience.