COOKIES Retail Sales Associate

The magic of Americannmade ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A sales position at Americannmade (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Americannmade’s top executives started their careers as retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Americannmade. Americannmade stores are ideal for building capability in creating partnerships and developing the leaders of tomorrow. 

As a sales associate, you will be an integral part of bringing the magic of Americannmade to life. Sales associates provide outstanding customer service, meet hourly sales on a personal and departmental basis, and demonstrate superior product knowledge to customers. Sales associates create a shopping experience that will make the customer feel welcome and comfortable including the greeting of the public, upkeep of merchandise within the store, update store signage/ screens, update Instagram stories, generating sales, cash register operations (POS), deliver cannabis goods, loss prevention and adherence to all company policy/store standards

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for greeting guests at the door

• Offer guest tours of the sales floor

• Informs guests of specials and all pertinent information regarding their experience

• Develops and maintains office forms and procedures, and assists with administrative tasks

• Answers the central telephone system and directs calls accordingly
• Accurately and efficiently complete all sales transactions and maintain parallel compliance with POS 

• Answers questions, in person, electronically and by telephone; responds to inquiries and redirects to the appropriate person, official or department

• Ensures functionality of store hardware and operates them as required

• Sorts and distributes incoming mail 
• Intake, sort, unpackage and restock incoming packages and cannabis goods 
• Sort, unpackage, restock and merchandise incoming inventory orders 
• Process, merchandise and tag invoices/ cannabis goods  
  • Perform periodic inventory counts (i.e. daily, monthly, annually, etc.) 
• Updates productivity board with current monthly specials and promotions

• With the approval from management, composes necessary review responses 

• Maintains store supply inventory

• Executes office and janitorial cleaning as needed 
• Operates in adherence to the Bureau of Cannabis Control

• Assist in floor moves
• Prepare, fulfill and deliver cannabis goods in adherence to the Bureau of Cannabis Control regulations
• Adhere to all company policies and procedures

• Communication proficiency
• Ethical Conduct
• Flexibility
• Initiative
• Time Management
• Basic Cash Handling Skills
• Must be at least 21 years of age 

This position has no supervisory responsibilities

• Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandising
• Position requires prolonged periods of standing/walking around store or department
• Ability to carry boxes, products, and other necessary store related items
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process and deliver register transactions
• Ability to regularly perform store maintenance, such as: sweep, mop, vacuum, empty trash, maintain all areas of business including back stockroom, employee break room, restrooms
• Ability to safely lift boxes up to 55 lbs
• Comfortable climbing ladders

• This is a full-time or part-time position 

• Weekend and holiday open availability is required

• Typical work days and hours are between Monday through Sunday, 4:00 a.m. to 11:59 pm
• Occasional overnight shifts may be required  

• Schedules are subject to change

• Ensure excellent experience for every guest by providing unmatched customer service, starting with: sincerely welcoming every guest in a timely fashion, maintaining outstanding standards in words, actions and all visual presentations beginning in the parking lot and continuing all the way into our facility, followed by personal appearance.

• Demonstrate and share solid product knowledge in order to  accommodate every customer to the best of our ability.

• Convey the importance of customer service as outlined in the retail philosophy “ our stores are a place where the word ‘no’ does not exist ”

• Empower co-workers to use the best judgment in all customer service matters.

• Promote and monitor quality service among co-workers through training and acting as a positive  role model.

• Initiate seamless customer service by making every effort to find merchandise for customers if the item is not in stock.

• Be personally available to all customers to communicate and identify their needs and address their questions and concerns.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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