Customer Service/Technical Support

Customer Service/Technical Support

POS Professional Office Services is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications and healthcare communication technologies to help practices engage with patients. Our multi-channel communication offerings include customized, branded patient and practice collateral, electronic messaging via phone, text and email, and robust patient billing and payment systems to make it easy for patients to pay and for practices to collect money.

POS is seeking Customer Service/Technical Support candidates who want to join our growing team in Waterloo, Iowa. Shifts may range from 8/9/9:30am to 4/5/6pm. Duties include:

• Assist or lead the creation and updating of documentation, checklists, and procedures.
• Provide excellent quality of work with a customer-first culture mindset.
• Execute day-to-day activities and processes by mapping and scripting activities supporting new and existing customers.
• Maintain industry knowledge through self-study of new technology and techniques updates.
• Collaborate with all stakeholders in all aspects of development, delivery of updates, and new products.
• Perform product demonstrations for customers, staff, and other stakeholders.
• Schedule training sessions and attend meetings as required.
• Maintain a working knowledge of the overall EPS infrastructure to prevent, as well as assist in troubleshooting and recovery when system anomalies or downtime are encountered.
• Confirms customer feedback is captured for future enhancements or for follow-up as needed.
• Identify new application opportunities and relay this information to relevant stakeholders.
• Provide product recommendations and suggestions to increase revenue.

We seek candidates with the following credentials:

• BA Degree or 3-5 years of experience preferred.
• Strong business acumen that includes strong detailed written and verbal communication.
• Ability to present information effectively utilizing multiple types of media.
• Ability to adapt to change and shift gears as the need dictates.
• Must be able to multitask and prioritize days' work.
• Desire to grow and develop themselves as well as their team.
• Experience with MS Office Suite (Excel, Word).
• Strategic problem-solving skills.
• Ability to collaborate cross-functionally.

Starting salary range for this position will be from $50,000-$63,000, commensurate with experience.

POS offers an excellent opportunity for personal and professional growth, a competitive wage, and a full benefit package including:

• Medical insurance (PPO and HSA options)
• Dental insurance
• Vision insurance
• 401(k) with company contribution
• Flex Spending Account
• PTO
• Paid Holidays
• Employer sponsored Life Insurance and Short-term & Long-term Disability insurance
• Wellness Program

Apply today for immediate consideration!

Post Offer Background Check and Drug Screen Required. EOE. E-verify Employer.