Customer Support Specialist

Professional Office Services, Inc (POS) is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications, and healthcare communication technologies to help practices engage with patients. www.poscorp.com

We are currently seeking candidates for a Customer Support Specialist to work within our Customer Care/Sales Support Department in Waterloo, IA. The general hours for this position will be 8:00am-4:30pm (Central Time) Monday through Friday.

The primary responsibility of the Customer Support Specialist is to provide the best possible customer experience by by helping identify customer needs while promoting our customized print and electronic communications. The ideal candidate will have a strong understanding of customer service, excellent communication skills and an enthusiasm for helping customers achieve their goals. Customer Support Specialists align with our Sales team, Customers, and Corporate staff to provide the best Customer Experience. Specific job duties include (but are not limited to):

• Effectively communicate with customers and sales reps to form productive relationships
• Assist sales reps with keeping customers informed of the products and promotions available
• Act as the link between customers and the organization in absence of the sales rep
• Provide best-in-class sales support and customer service
• Provide assistance with product pricing, quoting, and ordering

The ideal candidate will demonstrate excellent customer service skills to include:

• Excellent interpersonal skills (verbal, written, and over the phone)
• Thorough knowledge of the features, benefits, and uses of all POS products
• Highly self-motivated; Team player
• Knowledge of applicable computer systems such as Microsoft Office Suite, ERP, Salesforce

Post Offer Background Check and Drug Screen Required. EOE. E-verify Employer.