Customer Service Assistant

Job Title: Customer Service Assistant

Location: Columbus, OH

Position Type: Full-time

Job Description: We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Assistant. The ideal candidate will be enthusiastic about assisting customers, resolving inquiries, and ensuring a seamless experience throughout their interactions with our company.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat, or social media platforms.
• Provide accurate information regarding products/services, pricing, shipping, and delivery.
• Assist customers with order placement, modifications, cancellations, and returns.
• Resolve customer complaints or issues in a professional and empathetic manner, aiming for first-contact resolution whenever possible.
• Escalate complex inquiries or complaints to the appropriate department or supervisor for further assistance.
• Maintain a thorough understanding of our products/services, promotions, and company policies to effectively address customer needs.
• Collaborate with other team members to continuously improve processes and enhance the overall customer experience.
• Keep detailed records of customer interactions, transactions, comments, and complaints for analysis and future reference.
• Stay updated on industry trends, competitor activities, and best practices in customer service to remain competitive in the market.

Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Strong problem-solving abilities and the ability to handle challenging situations with patience and tact.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
• A passion for helping others and a genuine desire to exceed customer expectations.