Customer Service Representative - State Farm Agent Team Member

ROLE DESCRIPTION:
As a State Farm Team Member at Brent Nickel State Farm Agency in Grinnell, IA, you will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Must be able to obtain Property & Casualty and Life & Health Licenses with the support of our agency
• Must be able to work Full Time in-office

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Profit sharing
• Bonuses and Benefits
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience