Front Desk PBX Operator

Job Description:

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic, and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative, and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.



Job Duties:

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs, including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to accounting specifications.
  
  

Requirements:

• US work authorization (Required)
• Lightspeed/Marriott System (Preferred)
• Minimum of 1 year of Front Office experience in a hotel environment (Required)
• Bilingual is a plus
• Open availability
• Stand for long periods of time
• Walk extended distances
• Lift/carry over 50 lbs.
• Kneel and/or stoop repeatedly
  
  

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(K)
• Paid Time Off
• Company Discounts