Assistant Spa Coordinator (Asst. Spa Manager)

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• Wellness resources

Join Woodhouse Spa Golden, voted Best of the Best Spa and Nail Salon in 2023 and Best of the Best Spa, Massage, Nail Salon and Waxing in 2022. In 2019 we were voted Best Spa by the Denver A-List.
We are hiring for a full-time Assistant Spa Concierge.

Woodhouse Employee Perks include:

• Competitive pay and Incentive programs
• Bonus opportunities (*including a $1,000 new hire bonus)
• Monthly cash bonus opportunities
• Health, vision, and dental options
• Paid Sick Leave
• Generous discounts and opportunities to enjoy services and products
• The Woodhouse Way paid training program
• Working in a new state of the art facility
• Ongoing training opportunities

We are a company that recognizes, rewards and celebrates with you along the way--as you excel and grow in your talents, opportunity will follow you. Come join our team at Woodhouse Spa Golden! Woodhouse Spa Golden is an Equal Opportunity Employer.

Assistant Spa Coordinator (Asst. Spa Manager)


The position of Assistant Spa Coordinator is a management position and is imperative to the overall success of the spa. They are the right hand to the Spa Coordinator, help lead the Hospitality team, and are a leader for the entire spa staff. They will assist primarily with overseeing the front desk, as well as the rest of the spa as needed. The Assistant Spa Coordinator should be well versed in all spa services and products. Must assist the Spa Coordinator in achieving spa retail goals and streamlining inventory in addition to other duties. Responsible for assisting the Spa Coordinator in keeping the spa running at optimal levels alongside the GM and team leads. Must be organized, dependable, and able to resolve most issues.

Additional Assistant Spa Coordinator Responsibilities:


o Recruiting/interviewing potential Hospitality team members as needed.
o Assist Spa Coordinator with training new Concierges on spa procedures & all things Zenoti.
o Assist with coverage of the front desk as needed.
o Implement corrective action as needed for therapists and front desk (verbal warnings, write ups, etc.).
o Inventory Oversee retail and back bar inventory.
o Responsible for inventory counts at least every 2 months.
o Receive orders for back bar and retail.
o Adjusting inventory as needed (expired, damaged, donations, etc.).
o Oversee stock in retail area weekly and update retail list with Head Concierge.
o Driving sales to hit monthly goal.
o Create and promote Service and Retail Promotions.
o Educate team members on product knowledge.
o Responsible for spa guest snack and paper supply order (paper towels, toilet paper, etc.).
o Oversee cleanliness of the spa and retail area.
o Active manager when on the schedule.
o Tend to guest complaints and questions while providing exceptional customer service.
o Follow up call to guest when needed.
o Assist with oversight of Hospitality team and make sure concierges are utilizing smart booking, maintaining positive attitudes and providing wonderful customer service.
o Ensure concierges are reading notes and making confirmations daily and following up with guests in advance.
o Close out open invoices in Zenoti weekly.
o Upsell retail products & motivate others to do so.
o Responsible for petty cash and bank runs.
o Make time clock and schedule adjustments (correct punches, move appointments, schedule adjustments, etc).
o Assist GM & SC with finding contracted massage therapist through Zeel, as well as checkout therapists in the Zeel system when needed.
o Assist with in-spa and off-site events as needed.
o Oversee SVIP program (changes, updates, and guidelines.).

*Sunday through Thursday full-time schedule (including some evenings) is required*