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in Johnson City, TN
Front Office Team Patient Engagement Lead
•10 days ago
Estimated Pay | $44 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Johnson City, Tennessee |
Compare Pay
Estimated Pay We estimate that this job pays $44.11 per hour based on our data.
$27.57
$44.11
$72.34
About this job
Job Description
Job Description
Benefits:
We are looking to hire Front Office Team members who are driven and team-oriented and ready to manage all administrative operations in our dental office. The team can consist of the following roles:
The Front Office Team is responsible for patient reception, patient engagement, appointment confirmation, review and referral management, call, email and text communications, scheduling, treatment plan presentation , patient payments and financing, claims processing, billing and collections, reporting and office administration. To excel in this role, you should be self-motivated, highly organized, a good communicator, customer-focused and work well with and inspire teams. It is important that the prospective candidate understands how to use email, phones, texting, patient management systems, and Microsoft office products.
Benefits:
For individuals with disabilities who would like to request an accommodation during the interview process, please advise your company contact.
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
We are looking to hire Front Office Team members who are driven and team-oriented and ready to manage all administrative operations in our dental office. The team can consist of the following roles:
- Front Desk Coordinator
- Treatment Coordinator
The Front Office Team is responsible for patient reception, patient engagement, appointment confirmation, review and referral management, call, email and text communications, scheduling, treatment plan presentation , patient payments and financing, claims processing, billing and collections, reporting and office administration. To excel in this role, you should be self-motivated, highly organized, a good communicator, customer-focused and work well with and inspire teams. It is important that the prospective candidate understands how to use email, phones, texting, patient management systems, and Microsoft office products.
Benefits:
- Great Pay
- Employee Rewards Program
- Paid Holidays
- Quickly advance your skills with access to our training programs and technology
- Mentorship- access to the industries top leaders that will mentor you for clinical and developmental support
- Paid Time Off, Health and Vision Insurance
- Career Advancement
- Ensuring office productivity, developing, and managing all internal office procedures and practices.
- Managing the patient experience, while in the Dental Practice
- Communicating with patients via email, phone and text to assist both new and existing patients, as well as emergency cases.
- Managing patient scheduling
- Managing patient treatment plan presentation and financing discussions
- Maintaining the dental clinics cash control, staff schedules, general ledger, and billing system.
- Delivering direct individual and team leadership to ensure all office employees produce outstanding client service.
- Coordinating the day-to-day execution of office practices that increase productivity and efficiency.
- Responding to clinical and operational issues in a timely and professional manner.
- Effectively managing an effective office budget.
- Working as a team and in certain cases managing Front Office employees
- Manage by metrics set by the practice owner
- True understanding of dental office insurance billing; medical insurance is a plus!
- Supports the practice by purchasing effectively within the defined budget
- The ability to use patient management systems and dental office technology.
- The ability to remain calm in stressful situations.
- The ability to work in a team.
- Excellent communication skills.
- Helpful and polite.
- A high school diploma or relevant certification is required
- A minimum of 2 years of dental administration experience or a 2-year degree
- Should have leadership and problem-solving skills
- Dedicated to delivering excellent customer service
- Must be friendly, professional, and highly organized
- Solid understanding of dental billing and insurance procedure
- Previous dental experience is beneficial
- Technology proficiency is beneficial
For individuals with disabilities who would like to request an accommodation during the interview process, please advise your company contact.