Spa Receptionist

We are seeking a full-time Receptionist to join our Spa team. You will coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintaining 4 Diamond Service Expectations.

Requirements:

• Answer multi-line telephone within three rings
• Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed
• Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies
• Assist in conducting monthly inventory control counts
• Maintain organization and cleanliness of Front Desk and retail displays
• Maintain quiet room amenity levels
• Clean lockers and maintain locker room amenity levels
• Bill retail purchases and gift certificates
• Make, confirm and bill Spa appointments

Qualifications:

• Strong communication skills, both oral and written
• Computer knowledge and experience
• Ability to work 5-7 days per week in rotational shifts, including holidays and weekends
• Proven ability to:
  • Perform job functions with attention to detail, speed and accuracy
  • Prioritize and organize
  • Resolve problems calmly, using good judgment
  • Work independently
  • Understand guest's service needs and solve them proactively
  • Work effectively with managers and co-workers
  • Protect guests' property and confidentiality
  • Work under stress in a fast-paced environment
• At least 2 years of customer service experience, preferably in a Spa or Resort environment and previous cash handling experience are desirable.