Parts Sales

Essential Functions:

· Process orders from incoming calls, tickets, and emails on aftermarket parts.

· Contact established and new customers to initiate sales as required.

· Work with the Customer Support Manager in the development of sales, promotions, etc. to increase revenue generated from sales of aftermarket parts.

· Improves client references by ensuring proper recording, documentation and closure within our CRM programs.

· Work with Customer Support Manager on monitoring inventory levels, purchase requisitions and sales forecasts.

· Make concerted effort to stay aware of current market pricing through advertisements, catalogs and websites of our competition.

· Participate in ongoing training in the following areas: sales training, phone etiquette, technical training, equipment.

· Work with Customer Support Manager on compilation of materials for use in future development of existing parts catalog and website.

· Follow-up with customers, provide feedback and see requests through to resolution.

· Other duties as assigned.

Required Skills/Abilities

· Call Center experience preferred.

· Sales experience preferred.

· SalesForce knowledge a plus.

· Tanning industry experience a plus.

· Excellent keyboarding skills.

· Strong phone and verbal communication skills.

· Excellent active listening skills.

· Must be able to multi-task.

· Must be able to work independently as well as with a team.

· Demonstrate willingness to learn tanning equipment and industry.

· Excellent written communication skills.

· Communicate effectively, set appropriate expectations, and conduct follow-up.

· Document the client contact in accordance with company policy and procedures.

· Demonstrated advanced knowledge of PC operating systems and applications, including Microsoft Windows and Microsoft Office applications.

Effective Time Management

· The specific tasks and duties as outlined in the current job description will be completed within the established time frames.

Ethical Standards of Profession

· Employees will be required to act in a manner that is accordance with current ethical standards and promotes a positive public image for the organization and the profession. In addition, actions will be in accordance with the established legal aspects of professional standards and JK Products and Services policies and procedures.

Effective Communication

· Employees will respond to both internal and external customers by returning phone calls, checking e-mails, responding to requests and working collaboratively with other departments. Communicate in a manner that is clear, concise and facilitates the organizational goals. Communication will be accomplished in a timely manner and will ensure that all parties have a firm understanding of the message(s) being communicated.

Customer (client, internal, external) Satisfaction

· The employee recognizes customer satisfaction as a priority and has made ongoing efforts to assist both internal and external customers in a courteous and professional manner.

Cooperation and Collaboration

· The employee actively seeks out supervision, is an active part of the team and obtains the supervisor’s signature on appropriate documentation. The employee is respectful with internal and external professional colleagues and is not engaged in frequent conflicts with others.

Unscheduled Absences (Non-FMLA Time)

· Employees will be responsible for limiting the occurrence of unscheduled absences as outlined by the company’s standards and policies.

Compliance with Policy

· Employee will have knowledge of and is in full compliance with all agency policies and procedures (Example: Employee Handbook and all operational and or departmental policies and procedures).

Physical Requirements:

· Prolonged periods sitting

· Repetitive movement of hands and wrists on keyboard

· Walking, standing, bending, lifting, reaching, kneeling, stooping, and stretching.

· Must be able to perform the essential functions of the job with or without reasonable accommodations.