Customer Service & Sales Representative

Objective

Mack Industries is growing and adding a salesperson to our Residential Wastewater Division. This individual will carry out all sales activities for assigned accounts within the state of Ohio while ensuring customer satisfaction and managing quality of product and service delivery. This position will require a willingness to learn sales software, sales practices and protocols, product portfolio and customer service.

This position requires regular travel within Ohio

Essential Functions

• Generate and qualify leads for residential septic and small commercial sales
• Source and develop client referrals with general contractors within the Ohio servicing areas
• Develop, maintain and grow customer database
• Make in person and phone sales calls to existing and new clients
• Develop and make presentations of company products, innovative technology and services to current and potential customers
• Prepare and present sales orders
• Conduct in-field product training
• Maintain sales activity records and prepare sales reports
• Respond to sales inquiries and concerns by phone, in-person and electronically
• Ensure customer service satisfaction and good client relationships
• Perform quality checks on product and service delivery. Report contractor concerns and make corrective action plans
• Monitor competitor, market conditions and product development. Continue to look for improvements in product and processes

Education and Training

• High School Diploma or equivalent

Minimum Qualifications

• Working knowledge of customer service principles
• Working knowledge of basic business principles
• Working knowledge of practices and principles of sales
• Knowledge in analytical tools, such as spreadsheets and database management programs
• Computer skills, proficient in Microsoft Applications required, Excel Preferred
• Time management skills
• Strong written and verbal communication skills

Behavioral Traits

• Willingness to work collaboratively within a team
• Ability to plan and strategize
• Ability to communicate persuasively
• Adaptability
• Ability to meet goals independently

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Mack Industries, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.